IP Office 403 hold messages

[CBack85]

for some reason our on hold message is cutting and out and sounds really bad. I don't think it was always like this is there maybe a reason this would happen?

 

[hairlessupportmonkey]

try being more specific?

ACSS - SME

 

[TomMills]

try reloading it into the system.

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.

 

[CBack85]

dumb question #2...

how do i reload it into the system?

 

[TomMills]

How did you get it on there in the first place?

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.

 

[hairlessupportmonkey]

black magic tom! black magic

ACSS - SME

 

[CarGoSki]

Usually I would pile on and type something silly but this time I think not.

You MOH is either plugged into the Audio jack on the back of the control unit or crated as a wav file and loaded into the control unit. So either your external player is broken of the wav file is suspect.

 

[CBack85]

I believe we are using a external source from a Soundbrick 1400. I unplugged the unit and plugged it back in and that actually seemed to help with our messages we have recorded but I might have messed up the background music. oops.

 

[TomMills]

If it's external then that makes troubleshooting a bit easier. Plug some headphones into the external player and see if it's shady.

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.

 

[CBack85]

Yeah there is a handset that i can use to listen to the messages. All the message sound fine on there. I am just not sure how this is tied into the IP Office 403 unit.

 

[amriddle01]

There will be lead going to the audio port on the back of the system

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[CBack85]

Well i got everything working again but the background music still sounds like trash....

 

[amriddle01]

It will be the source I reckon, try using another source such as a PC and if that has the same issue it's the system/port but I doubt it, I have never seen a fault like this to date

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[TomMills]

if it is the system try just rebooting it.

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.

 

[CBack85]

I am assuming you mean the IP Office 403? I have already rebooted the external audio source

 

[TomMills]

yeah, can't hurt to try.

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.

 

[CarGoSki]

Inspect or replace the audio cable.