IP office 1416 not Upgrading

[AntoineVella]

Good Morning

After updating our IP OFFice 500v2 to firmware ver 8.1(52), among other problems we are encountering an issue on a 1416 digital phone (brand new).

The file server is set as the Memory card and the phone is connected to digital 8 card. (same issues on combi card)

When it is first connected it says:

NO APPLICATION FIRMWARE
WAITING FOR FIRMWARE DOWNLOAD
SYSTEM NOT RESPONDING
WAITING 00:00 (incrementing counter)

The following logs are shown on the sysmonitor


580523782mS CMExtnEvt: 511 UpgradeServer: Fw Param Resp: TYPE=0x67 HW-vin=01, FW-vint=00, AppType=0x00 UpgradeState=0x00
580523782mS CMExtnEvt: 511 UpgradeServer: Bootloader upgrade required
580523782mS CMExtnEvt: 511 UpgradeServer: Requires Upgrade: File=1400Boot25.bin (vintage=16)
580523782mS CMExtnEvt: New UpgradeEngine(f5b52878:9)(0x67:1400Boot25.bin)
580523783mS CMExtnEvt: New UpgradeFileReader(f4fcd6d4:9)(0x67:1400Boot25.bin)


at about 5 seconds on the incrementing counter the screen shows:

FW UPDATE IN PROGRESS
DOWNLOADING XXXKB 00:00
and the cunter starts incrementing with the following logs on the sysmonitor:

580533782mS PRN: UpgradeEngine(f4fcd6d4:9)::Start FileSysReader file=1400Boot25.bin
580533813mS CMExtnEvt: UpgradeEngine(f5b52878:9)(0x67:1400Boot25.bin): Upgrading 1 phones
580533845mS CMExtnEvt: 511 FW Dld Start(1400Boot25.bin)
580533984mS PRN: UpgradeFileReader(f4fcd6d4:9)::End of File 1400Boot25.bin len=79400 reason=5 error=0
580537547mS ISDNL3Evt: v=9 stacknum=9 State, new=Active, old=Delivered id=14762
580537547mS CMLineRx: v=9

Along the way of the upgrade, percentages of the upgrade are shown on the monitor.

After approx 5 minutes (at 77kb) the following screen appears:

NO APPLICATION FIRMWARE
APPLICATION FILE INVALID

with the following log:

580830076mS ERR: 511 engine(f5b52878:9) Abort download: Reason=Status NOK: 0x2 status=252 Retry=1
580830076mS CMExtnEvt: 511 FW Dld End(1400Boot25.bin): Total Dld Time(296sec) Approx Data Rate(268 bytes/sec)
580830076mS CMExtnEvt: UpgradeEngine(f5b52878:9)(0x67:1400Boot25.bin): Finished
580830076mS CMExtnEvt: UpgradeFileReader(f4fcd6d4:9)(0x67:1400Boot25.bin): Finished
580830077mS CMExtnEvt: 511 Reattempt Download (reattempt=1)
580830077mS CMExtnEvt: New UpgradeEngine(f5b52878:10)(0x67:1400Boot25.bin)
580830077mS CMExtnEvt: New UpgradeFileReader(f4fcd6d4:10)(0x67:1400Boot25.bin)
580833896mS H323Evt: Recv: RegistrationRequest 10.0.0.163; Endpoints registered: 5; Endpoints in registration: 0
580839959mS H323Evt: Recv: RegistrationRequest 10.0.0.179; Endpoints registered: 5; Endpoints in registration: 0
580840077mS PRN: UpgradeEngine(f4fcd6d4:10)::Start FileSysReader file=1400Boot25.bin
580840085mS RES: Tue 18/12/2012 10:15:37 FreeMem=58849540(1) CMMsg=8 (9) Buff=5200 947 1000 7446 3 Links=4542 CPU=1/7/3021/17659/65541/0
580840085mS RES2: IP 500 V2 8.1(52) Tasks=60 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=56 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=2 SSA=0 TCP=26 TAPI=1 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
580840109mS CMExtnEvt: UpgradeEngine(f5b52878:10)(0x67:1400Boot25.bin): Upgrading 1 phones
580840140mS CMExtnEvt: 511 FW Dld Start(1400Boot25.bin)
580840277mS PRN: UpgradeFileReader(f4fcd6d4:10)::End of File 1400Boot25.bin len=79400 reason=5 error=0

The upgrade starts again and after a minute (16kb) the screen goes:

NO APPLICATION FIRMWARE
FLASH MEMORY FAILURE
DOWNLOADING 016KB 01:02

with the following log:

580852086mS RES: Tue 18/12/2012 10:15:49 FreeMem=58847868(1) CMMsg=8 (9) Buff=5200 950 1000 7398 3 Links=4543 CPU=14/17/3021/17318/65541/0
580852086mS RES2: IP 500 V2 8.1(52) Tasks=60 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=58 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=2 SSA=0 TCP=27 TAPI=1 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
580860587mS RES: Tue 18/12/2012 10:15:57 FreeMem=58851908(1) CMMsg=8 (9) Buff=5200 949 1000 7398 3 Links=4545 CPU=1/3/3021/17714/65541/0
580860587mS RES2: IP 500 V2 8.1(52) Tasks=60 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=57 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=2 SSA=0 TCP=26 TAPI=1 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
580862931mS ERR: 511 engine(f5b52878:10) Abort download: Reason=Status NOK: 0x1 status=251 Retry=0
580862931mS CMExtnEvt: 511 FW Dld End(1400Boot25.bin): Total Dld Time(22sec) Approx Data Rate(278 bytes/sec)
580862931mS CMExtnEvt: UpgradeEngine(f5b52878:10)(0x67:1400Boot25.bin): Finished
580862931mS CMExtnEvt: UpgradeFileReader(f4fcd6d4:10)(0x67:1400Boot25.bin): Finished

Can anyone help please?

Thanks and regards

 

[RTGDFM]

Did you upload the latest phone firmware files to the memory card?

ACSS SMEC
APSS SMEC
ACA IP Telephoney Implement

 

[AntoineVella]

yes i did

 

[cruzades]

How many 16xx are currently connected to the box?

Try to point your file server to your Manager, it seems that upgrade is in progress but along the way it was cut (network choked/lag).

 

[Westi]

I would recreate the SD card to ensure that the file is good

You might want to do an MD5 checksum on the file and compare it to your file in Manager.

Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

There are 10 types of people in the world: Those who understand binary, and those who don't

 

[RTGDFM]

Or try using a PC with IIS installed as the file server.

ACSS SMEC
APSS SMEC
ACA IP Telephoney Implement

 

[icstech12]

I have had a brand new 1416 out of a batch of 50 which will not upload firmware at all - it got to approx 75MB and then failed. It didn't attempt to start again unless you pulled the plug and plugged it back in again. Had it replaced under warranty.

Kind regards,

Jamie

 

[cruzades]

What we usually do with this is, we downgrade or upgrade one more revision (if available), more often it worked.

 

[crumthwacket]

Some are just outlaws and need to be sent back for replacement.

 

[holdmusic34]

and the cunter starts incrementing"-gold

Sounds like she's using a demo kit though.

Delete the file 1400Boot25.bin on the memory card. Find the file 1400Boot25.bin in your manager 10.0.52 and throw it back in.
Failing that, like Westi says, recreate the SD card.

recreate card here:

http://tek-tips.com/viewthread.cfm?qid=1650939

I friggin' dream about Avaya.

 

[AntoineVella]

issue solved - firmwares where in the wrong directory and even the phone was faulty - thanks everyone