Laylobrown
Technical User
If the attendent does not answer the phone it automatically goes into Night Mode. We would like to extend the amount of rings before it does that. Is that an option in the COS or the IP Console application?
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IP Console Question
- Thread starter Laylobrown
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I think you are confusing rings with seconds. If you do not *do anything* at the console for XX minutes, it will go to Night Mode. That is the Attendant Busy Out Timer. If it is rerouting due to rings/seconds of ringing, that is a different thing.
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Laylobrown
Technical User
yeah, and the highest setting you can take it to is 1440 which is the max
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Laylobrown
Technical User
What we believe is happening is that the attendent is putting it into night mode before 5pm, which causes people to be rerouted to the auto attendent.
since there are two attendents they will let the phone ring until the other picks it up or something.
since there are two attendents they will let the phone ring until the other picks it up or something.
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Laylobrown
Technical User
Thanks, I'm just the network guy trying to take some of the load off of our Mitel Tech. 
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