Laylobrown
Technical User
If the attendent does not answer the phone it automatically goes into Night Mode. We would like to extend the amount of rings before it does that. Is that an option in the COS or the IP Console application?
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations SkipVought on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
IP Console Question
- Thread starter Laylobrown
- Start date
- Status
- Thread starter
- #2
I think you are confusing rings with seconds. If you do not *do anything* at the console for XX minutes, it will go to Night Mode. That is the Attendant Busy Out Timer. If it is rerouting due to rings/seconds of ringing, that is a different thing.
- Thread starter
- #4
Laylobrown
Technical User
yeah, and the highest setting you can take it to is 1440 which is the max
- Thread starter
- #5
Laylobrown
Technical User
What we believe is happening is that the attendent is putting it into night mode before 5pm, which causes people to be rerouted to the auto attendent.
since there are two attendents they will let the phone ring until the other picks it up or something.
since there are two attendents they will let the phone ring until the other picks it up or something.
- Thread starter
- #7
Laylobrown
Technical User
Thanks, I'm just the network guy trying to take some of the load off of our Mitel Tech. 
- Status
Similar threads
- Locked
- Question