I am trying to pop a screen with IP Agent for calls that come in on a specific VDN. The screen pop is working, but breaks when I specify to only pop for a particuylar VDN. It seems like the VDN extension is not being passed to the IP Agent software. I figure it is a setting on my VDN, but I cannot figure out what it would be and my Google-fu is failing.
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IP Agent screen pop not working for specific VDN
- Thread starter ObLogic7
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Nevermind, I figured out that IP Agent is looking for the VDN name as the condition instead of the VDN extension. I did not see any mention of this in any of the documentation that Google returned for IP Agent screen pops, so hopefully this post will help somebody in the future.
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