IP 9608 Discover Problem

[tolinrome]

I have an IP phone in a remote site that was working fine but now the user says the display says: "Discover 10.10.10.50"...
I had them reboot the phone but no dice. I did a trace monitor trying to call from my extension and here is the log below. My extnsion 5859 (Guy Jones) is trying to call the problem number 0361 (Sussie Lanny) and I just get the Avaya VM message. Any help from the message below?

Timed: 08/06/12 14:26
2526317362mS CMExtnTx: v=5859, p1=8028
CMFacility
Line: type=IPLine 250 Call: lid=279 id=142 in=1
IE CMIEFastStartInfoData (6) 2 item(s)
2526317362mS CMExtnRx: v=5859, p1=0
CMReleaseComp
Line: type=IPLine 250 Call: lid=279 id=124920 in=0
2526317363mS CMCallEvt: 279.124920.0 36086 Guy Jones.0: StateChange: END=A CMCSConnected->CMCSCompleted
2526317364mS CMExtnEvt: v=142 State, new=PortRecoverDelay old=Connected,0,0,Guy Jones
2526317366mS CMExtnTx: v=5859, p1=0
CMFacility
Line: type=IPLine 250 Call: lid=279 id=124920 in=0
IE CMIEFastStartInfoData (6) 2 item(s)
Timed: 08/06/12 14:26
2526317367mS CMLOGGING: CALL:2012/06/0814:25,00:00:03,006,5859,O,0361,0361,GuyJones,,,1,,""n/a,0
2526317367mS CD: CALL: 279.124920.0 BState=Connected Cut=2 Music=0.0 Aend="Guy Jones(5859)" (0.0) Bend="Sussie Lanny(0361)" [VoiceMail] (21.11) CalledNum=#Sussie Lanny (Sussie Lanny) CallingNum=5859 (Guy Jones) Internal=1 Time=10477 AState=I
l
2526317367mS CD: CALL: 279.124920.0 Deleted
2526317368mS CMExtnEvt: Guy Jones: CALL LOST (CMCauseNormal)
2526317368mS CMExtnEvt: Guy Jones: Extn(5859) Calling Party Number(5859) Type(CMNTypeInternal)
2526317368mS CMExtnEvt: Guy Jones: CMExtnHandler::SetCurrent( id: 124920->0 )
2526317370mS CMCallEvt: 279.124920.0 -1 Guy Jones.-1: StateChange: END=X CMCSCompleted->CMCSDelete
2526317370mS CMExtnEvt: RAS: CALL LOST (CMCauseNormal)
2526317371mS CMCallEvt: 0.124922.0 -1 RAS.0: StateChange: END=X CMCSConnected->CMCSCompleted
2526317371mS CMExtnEvt: v=1012 State, new=PortRecoverDelay old=Connected,0,0,RAS
2526317371mS CMExtnTx: v=RAS, p1=0
CMReleaseComp
Line: type=RAS 1 Call: lid=0 id=1012 in=0
Called[#Sussie Lanny] Type=Voicemail (102) Reason=107 Calling[5859] Type=Internal Plan=Default
BChan: slot=21 chan=11
Cause=16, Normal call clearing
2526317372mS CMMap: a=21.11 b=0.0 T0
2526317373mS CMExtnEvt: RAS: CMExtnHandler::SetCurrent( id: 124922->0 )
2526317373mS CMCallEvt: 0.124922.0 -1 RAS.-1: StateChange: END=X CMCSCompleted->CMCSDelete
2526317373mS CMExtnEvt: v=1012 State, new=Idle old=PortRecoverDelay,0,0,RAS
2526317374mS CMExtnTx: v=RAS, p1=0
CMReleaseComp
Line: type=RAS 1 Call: lid=0 id=1012 in=0
BChan: slot=21 chan=11
Cause=16, Normal call clearing
2526317374mS CMCallEvt: 0.124922.0 -1 BaseEP: DELETE CMEndpoint f48c9bdc TOTAL NOW=31 CALL_LIST=15
2526317374mS CMCallEvt: END CALL:36086 (f484f270)
2526317376mS CMCallEvt: 279.124920.0 -1 BaseEP: DELETE CMEndpoint f48d1ce0 TOTAL

 

[IPOLackey]

Hey,

When the phone is showing "Discover 10.10.10.50" it means the phone is unable to find your phone system on that address.

I would start with a pc at the remote site and trying to ping the 10.10.10.50 address and work from there.

 

[tolinrome]

Yes, it is pingable from their site to ours internally.

 

[piethief]

Use system status and try pinging. The real question is can the IP office reach the phone.

 

[tlpeter]

Type mute craft and go to the up settings.
Check if they are alright.


BAZINGA!

I'm not insane, my mother had me tested!