I have a customer with an IP Office 500v2 running release 6 that wants to change out the on-hold music. The file is the correct format but all the files on the SD card are greyed out and unable to be copied, pasted, altered, etc. I'm logged in as the security admin.
I know I can do a work-around but I need a long-term fix.
I know I can do a work-around but I need a long-term fix.