The cabinets are so easy to replace, we just do that instead of spending countless time trying to figure out why. It has always fixed the issue and we move on.
Default monitor trace should be enough, if you use any TAPI application you should include that. (TAPI issues seems to have a habit of causing reboots)
I would have a hard time accepting that they don't see a reboot in the trace since it's pretty obvious if you run with default filters.
The regarding thing treats to the Anormal Systems Reboot (derivatives of causes as the simple fact of keeping configuration. U needs the Service Pack 8
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