IP 500 V2 VOIP BUTTON 1 LIGHT ALWAYS ILLUMINATED 2

[Gusbenz]

I have two VOIP phones set up to an Avaya IP500 v2 system. One of the lights on button 1 on both phones always remains illuminated. The light never turns off on button 1. The button is not busy. I tried changing the button from a line to an intercom and I have the same problem in both configurations. The phones are 1608 and the 1616.

 

[amriddle01]

That's normal, just means that's the currently selected button for when you go off hook to dial or for an incoming call

 

[Gusbenz]

Is there a way to turn of the lights?

 

[amriddle01]

No it's always on, you'll need to find something else to worry about

 

[intrigrant]

In Manager > User > Telephony > Multi-line Options > Idle Line Preference = enabled. Disable to turn off the light.

 

[amriddle01]

I think that stops it giving dial tone when going off hook though.....

 

[Gusbenz]

amriddle01 is correct. When you change the Idle Line Preference to "Disabled", it does not automatically select the item on button number 1 when the receiver is picked up. It does turn off the light on button number 1.

 

[derfloh]

Buy a black permanent marker?

 

[intrigrant]

That was the question wasn't it?
The next question would be : how te get a line when the receiver is lifted?
Then I would answer: either
Press button 1
or
In Manager > User > Telephony > Multi-line Options > Idle Line Preference = disable. Enable to get dial tone when the receiver is lifted, it brings back the light on button 1.

 

[holdmusic34]

Love your logic Intrigrant. Always a pleasure.

Confucius say: 'Eat prune. Good run for money.'