ip 500 rebooting

[madasahat]

we have a ip500 rebooting this is the error log any idears



349448638mS PRN: Alarm log cyclic wrap
349448638mS PRN: Begin Stack Trace
349448638mS PRN: pc=f02b7604
349448638mS PRN: lr=f02b7604
349448638mS PRN: findfunc f02b6af4 f02cbf38 f02b9418 f02a17d4 f02a3230 f03d68f4 f03b8c50 f03b8e6c f03b9328 f03b94d4
349448638mS PRN: findfunc f01a0574 f01a0538 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
349448638mS PRN: End Stack Trace
349448638mS PRN: .FATAL TLB Data address=00000018 d=5 pc=f02b7604 f02b6af4 f02cbf38 f02b9418 f02a17d4 f02a3230 IP 500 4.0(7)

********** contact lost with 6.0.0.21 at 11:33:41 17/9/2007 - reselect = 1 **********
******************************************************************


********** SysMonitor v6.0 (7) **********

********** contact made with 6.0.0.21 at 11:34:18 17/9/2007 **********

********** System (6.0.0.21) has been up and running for 29secs(29104mS) **********


********** Warning: TEXT File Logging selected **********



********** Warning: TEXT Logging to File STARTED on 17/9/2007 11:34:18 **********

 

[PlatinumGuy]

It depends what is happening just bbefore what you have posted, can you post more going backwards.

ACA - IP Office Implement
ACS - IP Office Implement
ACE - IP Office Implement
ACI - IP Office Implement

 

[madasahat]

this any good


349436770mS CMExtnTxP: v=3
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode GetSystemInfo (99) = [4.0 (7)] Calling[RoslingKing500] Type=Default Plan=Default
Display [IP 500]
Tag type=Text [1,1,3,1,0,1,0.] [0x31 0x2c 0x31 0x2c 0x33 0x2c 0x31 0x2c 0x30 0x2c 0x31 0x2c 0x30 0x00 ]
Timed: 17/09/07 11:33
349436772mS CMExtnRxP: v=3
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode IVRMessage (70) = []
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
Tag type=Text [VMM$SENDMSGD$293$%] [0x56 0x4d 0x4d 0x24 0x53 0x45 0x4e 0x44 0x4d 0x53 0x47 0x44 0x24 0x32 0x39 0x33 0x24 0x25 ]
349436773mS CMExtnTxP: v=3
CMVoiceMailStatus
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
Called[293] Type=Default (100) Reason=CMDRdirect
Display [MailBoxReply]
Tag type=Binary [VMS$MBXSUCCESS$39342$%] [0x56 0x4d 0x53 0x24 0x4d 0x42 0x58 0x53 0x55 0x43 0x43 0x45 0x53 0x53 0x24 0x33 0x39 0x33 0x34 0x32 0x24 0x25 ]
349437854mS CMExtnRxP: v=17
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode GetSystemInfo (99) = []
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
349437854mS CMExtnTxP: v=17
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode GetSystemInfo (99) = [4.0 (7)] Calling[RoslingKing500] Type=Default Plan=Default
Display [IP 500]
Tag type=Text [1,1,3,1,0,1,0.] [0x31 0x2c 0x31 0x2c 0x33 0x2c 0x31 0x2c 0x30 0x2c 0x31 0x2c 0x30 0x00 ]
Timed: 17/09/07 11:33
349437856mS CMExtnRxP: v=17
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode IVRMessage (70) = []
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
Tag type=Text [VMM$SENDMSGD$247$%] [0x56 0x4d 0x4d 0x24 0x53 0x45 0x4e 0x44 0x4d 0x53 0x47 0x44 0x24 0x32 0x34 0x37 0x24 0x25 ]
349437857mS CMExtnTxP: v=17
CMVoiceMailStatus
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
Called[247] Type=Default (100) Reason=CMDRdirect
Display [MailBoxReply]
Tag type=Binary [VMS$MBXSUCCESS$39342$%] [0x56 0x4d 0x53 0x24 0x4d 0x42 0x58 0x53 0x55 0x43 0x43 0x45 0x53 0x53 0x24 0x33 0x39 0x33 0x34 0x32 0x24 0x25 ]
349437858mS CMExtnTxP: v=17
CMVoiceMailStatus
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
Called[247] Type=Default (100) Reason=CMDRdirect
Display [MailBoxReply]
Tag type=Binary [VMM$MSG01667$N$2007/9/14 15:45$234$16$0$0$%] [0x56 0x4d 0x4d 0x24 0x4d 0x53 0x47 0x30 0x31 0x36 0x36 0x37 0x24 0x4e 0x24 0x32 0x30 0x30 0x37 0x2f 0x39 0x2f 0x31 0x34 0x20 0x31 0x35 0x3a 0x34 0x35 0x24 0x]
349437858mS CMExtnTxP: v=17
CMVoiceMailStatus
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
Called[247] Type=Default (100) Reason=CMDRdirect
Display [MailBoxReply]
Tag type=Binary [VMM$MSG01668$N$2007/9/14 16:15$208$4$0$0$%] [0x56 0x4d 0x4d 0x24 0x4d 0x53 0x47 0x30 0x31 0x36 0x36 0x38 0x24 0x4e 0x24 0x32 0x30 0x30 0x37 0x2f 0x39 0x2f 0x31 0x34 0x20 0x31 0x36 0x3a 0x31 0x35 0x24 0x3]
349437859mS CMExtnTxP: v=17
CMVoiceMailStatus
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
Called[247] Type=Default (100) Reason=CMDRdirect
Display [MailBoxReply]
Tag type=Binary [VMM$MSG01639$O$2007/8/21 10:29$$18$0$0$%] [0x56 0x4d 0x4d 0x24 0x4d 0x53 0x47 0x30 0x31 0x36 0x33 0x39 0x24 0x4f 0x24 0x32 0x30 0x30 0x37 0x2f 0x38 0x2f 0x32 0x31 0x20 0x31 0x30 0x3a 0x32 0x39 0x24 0x24 0x31 0x38 0x24 0x30 0x24 349437860mS CMExtnTxP: v=17
349437860mS CMExtnTxP: v=17
CMVoiceMailStatus
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
Called[247] Type=Default (100) Reason=CMDRdirect
Display [MailBoxReply]
Tag type=Binary [VMM$MSG01640$O$2007/8/21 15:31$266$21$0$0$%] [0x56 0x4d 0x4d 0x24 0x4d 0x53 0x47 0x30 0x31 0x36 0x34 0x30 0x24 0x4f 0x24 0x32 0x30 0x30 0x37 0x2f 0x38 0x2f 0x32 0x31 0x20 0x31 0x35 0x3a 0x33 0x31 0x24 0x]
349437861mS CMExtnTxP: v=17
CMVoiceMailStatus
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
Called[247] Type=Default (100) Reason=CMDRdirect
Display [MailBoxReply]
Tag type=Binary [VMM$MSG01651$O$2007/9/6 11:41$$15$0$0$%] [0x56 0x4d 0x4d 0x24 0x4d 0x53 0x47 0x30 0x31 0x36 0x35 0x31 0x24 0x4f 0x24 0x32 0x30 0x30 0x37 0x2f 0x39 0x2f 0x36 0x20 0x31 0x31 0x3a 0x34 0x31 0x24 0x24 0x31 0x35 0x24 0x30 0x24 0x30 349437861mS CMExtnTxP: v=17
349437861mS CMExtnTxP: v=17
CMVoiceMailStatus
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
Called[247] Type=Default (100) Reason=CMDRdirect
Display [MailBoxReply]
Tag type=Binary [VMM$MSG01655$O$2007/9/10 11:55$01422430000$19$0$0$%] [0x56 0x4d 0x4d 0x24 0x4d 0x53 0x47 0x30 0x31 0x36 0x35 0x35 0x24 0x4f 0x24 0x32 0x30 0x30 0x37 0x2f 0x39 0x2f 0x31 0x30 0x20 0x31 0x31 0x3a 0x35 0x35]
349437862mS CMExtnTxP: v=17
CMVoiceMailStatus
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
Called[247] Type=Default (100) Reason=CMDRdirect
Display [MailBoxReply]
Tag type=Binary [VMM$MSG01618$S$2004/8/11 11:18$07711423115$23$0$0$%] [0x56 0x4d 0x4d 0x24 0x4d 0x53 0x47 0x30 0x31 0x36 0x31 0x38 0x24 0x53 0x24 0x32 0x30 0x30 0x34 0x2f 0x38 0x2f 0x31 0x31 0x20 0x31 0x31 0x3a 0x31 0x38]
349437863mS CMExtnTxP: v=17
CMVoiceMailStatus
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
Called[247] Type=Default (100) Reason=CMDRdirect
Display [MailBoxReply]
Tag type=Binary [VMM$MSG01619$S$2005/9/15 13:02$01491411884$34$0$0$%] [0x56 0x4d 0x4d 0x24 0x4d 0x53 0x47 0x30 0x31 0x36 0x31 0x39 0x24 0x53 0x24 0x32 0x30 0x30 0x35 0x2f 0x39 0x2f 0x31 0x35 0x20 0x31 0x33 0x3a 0x30 0x32]
349438177mS CMExtnRxP: v=2
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode GetSystemInfo (99) = []
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
349438177mS CMExtnTxP: v=2
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode GetSystemInfo (99) = [4.0 (7)] Calling[RoslingKing500] Type=Default Plan=Default
Display [IP 500]
Tag type=Text [1,1,3,1,0,1,0.] [0x31 0x2c 0x31 0x2c 0x33 0x2c 0x31 0x2c 0x30 0x2c 0x31 0x2c 0x30 0x00 ]
Timed: 17/09/07 11:33
349438179mS CMExtnRxP: v=2
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode IVRMessage (70) = []
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
Tag type=Text [VMM$SENDMSGD$232$%] [0x56 0x4d 0x4d 0x24 0x53 0x45 0x4e 0x44 0x4d 0x53 0x47 0x44 0x24 0x32 0x33 0x32 0x24 0x25 ]
349438180mS CMExtnTxP: v=2
CMVoiceMailStatus
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
Called[232] Type=Default (100) Reason=CMDRdirect
Display [MailBoxReply]
Tag type=Binary [VMS$MBXSUCCESS$39342$%] [0x56 0x4d 0x53 0x24 0x4d 0x42 0x58 0x53 0x55 0x43 0x43 0x45 0x53 0x53 0x24 0x33 0x39 0x33 0x34 0x32 0x24 0x25 ]
349448518mS CMCallPkt: v=0
CMInformation
Line: type=IPLine 250 Call: lid=254 id=7 in=1
349448520mS CMExtnTx: v=265, p1=8003
CMFacility
Line: type=IPLine 250 Call: lid=254 id=7 in=1
349448520mS CMLineTx: v=250
CMFacility
Line: type=IPLine 250 Call: lid=254 id=7 in=1
349448520mS CMExtnRx: v=265, p1=0
CMReleaseComp
Line: type=IPLine 250 Call: lid=254 id=24744 in=0
349448520mS CMExtnCopyProcessMsg: v=7
CMReleaseComp
Line: type=IPLine 250 Call: lid=254 id=24744 in=0
349448521mS CMCallEvt: 254.24744.0 9336 NicholasMaher.0: StateChange: END=B CMCSConnected->CMCSCompleted
349448522mS CMLOGGING: CALL:2007/09/1711:33,00:00:15,009,,O,265,265,Reception2,,,1,,""n/a,0
349448523mS CD: CALL: 0.24742.0 State=3 Cut=1 Music=0.0 Aend="Reception2(296)" (11.8) Bend="NicholasMaher(265)" [NicholasMaher(265)] (0.0) CalledNum=265 (NicholasMaher) CallingNum= (WITHHELD) Internal=1 Time=25919 AState=2
349448523mS CD: CALL: 0.24742.0 Deleted
349448523mS CMCallEvt: 0.24742.0 -1 Reception2.1: StateChange: END=X CMCSConnected->CMCSCompletedTone
349448524mS CMExtnCopyCallLostMsg: v=6
CMReleaseComp
Line: type=NoLine 0 Call: lid=0 id=24742 in=0
Cause=17, User busy
349448525mS CMExtnCopyCallLostMsg: v=7
CMReleaseComp
Line: type=NoLine 0 Call: lid=254 id=24744 in=0
Cause=16, Normal call clearing
349448525mS CMExtnTxP: v=7
CMReleaseComp
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
Cause=16, Normal call clearing
349448525mS CMCallEvt: 254.24744.0 -1 NicholasMaher.-1: StateChange: END=X CMCSCompleted->CMCSDelete
349448526mS CMCallEvt: END CALL:9336
349448529mS CMCallEvt: 254.24744.0 -1 BaseEP: DELETE CMEndpoint f5845470 TOTAL NOW=5 CALL_LIST=2
349448531mS CMMap: PCG::UnmapBChan pcp[214]b1r0 cp_b f59fc4ae other_cp_b f5a852e6
349448531mS CMMap: a=2.1 b=11.8 M0
349448531mS CMMap: PCG::UnmapBChan pcp[343]b0r1 cp_b 0 other_cp_b 0
349448531mS CMMap: a=21.7 b=0.0 DTMF::AllocateRAS allocated CMRTTonegen resource busy 5, total 8
349448531mS CMMap: a=21.7 b=1.255 T
349448532mS CMMap: a=21.7 b=11.8 M2
349448533mS CMMap: a=2.1 b=0.0 Mapper::FreeCodec freed CMRTVocoder resource busy 1, total 16
349448538mS CD: CALLSYNC: cs02

349448600mS CMExtnRxP: v=1
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode GetSystemInfo (99) = []
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
349448600mS CMExtnTxP: v=1
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode GetSystemInfo (99) = [4.0 (7)] Calling[RoslingKing500] Type=Default Plan=Default
Display [IP 500]
Tag type=Text [1,1,3,1,0,1,0.] [0x31 0x2c 0x31 0x2c 0x33 0x2c 0x31 0x2c 0x30 0x2c 0x31 0x2c 0x30 0x00 ]
Timed: 17/09/07 11:33
349448602mS CMExtnRxP: v=1
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode IVRMessage (70) = []
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
Tag type=Text [VMM$SENDMSGD$291$%] [0x56 0x4d 0x4d 0x24 0x53 0x45 0x4e 0x44 0x4d 0x53 0x47 0x44 0x24 0x32 0x39 0x31 0x24 0x25 ]
349448603mS CMExtnTxP: v=1
CMVoiceMailStatus
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
Called[291] Type=Default (100) Reason=CMDRdirect
Display [MailBoxReply]
Tag type=Binary [VMS$MBXSUCCESS$39342$%] [0x56 0x4d 0x53 0x24 0x4d 0x42 0x58 0x53 0x55 0x43 0x43 0x45 0x53 0x53 0x24 0x33 0x39 0x33 0x34 0x32 0x24 0x25 ]
349448604mS CMExtnTxP: v=1
CMVoiceMailStatus
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
Called[291] Type=Default (100) Reason=CMDRdirect
Display [MailBoxReply]
Tag type=Binary [VMM$MSG00071$O$2007/8/22 16:13$02076293433$30$0$0$%] [0x56 0x4d 0x4d 0x24 0x4d 0x53 0x47 0x30 0x30 0x30 0x37 0x31 0x24 0x4f 0x24 0x32 0x30 0x30 0x37 0x2f 0x38 0x2f 0x32 0x32 0x20 0x31 0x36 0x3a 0x31 0x33]
349448605mS CMExtnTxP: v=1
CMVoiceMailStatus
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
Called[291] Type=Default (100) Reason=CMDRdirect
Display [MailBoxReply]
Tag type=Binary [VMM$MSG00072$O$2007/8/28 13:49$$18$0$0$%] [0x56 0x4d 0x4d 0x24 0x4d 0x53 0x47 0x30 0x30 0x30 0x37 0x32 0x24 0x4f 0x24 0x32 0x30 0x30 0x37 0x2f 0x38 0x2f 0x32 0x38 0x20 0x31 0x33 0x3a 0x34 0x39 0x24 0x24 0x31 0x38 0x24 0x30 0x24 349448605mS CMExtnTxP: v=1
349448605mS CMExtnTxP: v=1
CMVoiceMailStatus
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
Called[291] Type=Default (100) Reason=CMDRdirect
Display [MailBoxReply]
Tag type=Binary [VMM$MSG00073$O$2007/9/12 09:32$269$10$0$0$%] [0x56 0x4d 0x4d 0x24 0x4d 0x53 0x47 0x30 0x30 0x30 0x37 0x33 0x24 0x4f 0x24 0x32 0x30 0x30 0x37 0x2f 0x39 0x2f 0x31 0x32 0x20 0x30 0x39 0x3a 0x33 0x32 0x24 0x]
349448638mS CMExtnRxP: v=6
CMTransfer
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
Called[#265] Type=Voicemail (102) Reason=CMDRdirect
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
349448638mS PRN: Alarm log cyclic wrap
349448638mS PRN: Begin Stack Trace
349448638mS PRN: pc=f02b7604
349448638mS PRN: lr=f02b7604
349448638mS PRN: findfunc f02b6af4 f02cbf38 f02b9418 f02a17d4 f02a3230 f03d68f4 f03b8c50 f03b8e6c f03b9328 f03b94d4
349448638mS PRN: findfunc f01a0574 f01a0538 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
349448638mS PRN: End Stack Trace
349448638mS PRN: .FATAL TLB Data address=00000018 d=5 pc=f02b7604 f02b6af4 f02cbf38 f02b9418 f02a17d4 f02a3230 IP 500 4.0(7)

********** contact lost with 6.0.0.21 at 11:33:41 17/9/2007 - reselect = 1 **********
******************************************************************


********** SysMonitor v6.0 (7) **********

********** contact made with 6.0.0.21 at 11:34:18 17/9/2007 **********

********** System (6.0.0.21) has been up and running for 29secs(29104mS) **********


********** Warning: TEXT File Logging selected **********



********** Warning: TEXT Logging to File STARTED on 17/9/2007 11:34:18 **********

 

[ProviderReborn]

Can you recreate this fault? Or is it 100% Random?

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement (Aug 30th)

 

[madasahat]

it is random it has done it from day of install sometimes once a day sometimes 5 or 6 times config has been checked by westcon all looks ok now been escalated to avaya

 

[ProviderReborn]

Can I have a look at your config. Would you mind?

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement (Aug 30th)

 

[intrigrant]

System (6.0.0.21) has been up and running for 29secs(29104mS)[/quote}

What kind of version do you have, isn't it time to upgrade?

NIHIL NOVI SUB SOLE

 

[ProviderReborn]

?? Isnt that the IP Address in that text intrigrant?

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement (Aug 30th)

 

[tlpeter]

it is indeed

i thought the same yesterday
i must say it is a very strange ipadres to use


ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[intrigrant]

I checked, it is the ip address.
It looks like a loopback in VM Pro causing the reboot, can you disable VM Pro for a day and see if the problem is solved?

NIHIL NOVI SUB SOLE

 

[JeSTeROCK]

If you have a spare 500 try replacing it aswell. Fixed a similar problem i had once

 

[madasahat]

well avaya have just asked for the vm config