IP 500 9.1.6 2

[nLeo]

Hey Guys,
do you know of any limitation on number of hunt groups for this version?
Rumour has it, can only support 300 Hunt groups.
I need 2000 :O
Of course they all overflow to one only..

Your thoughts?

Leo

 

[Okkie26]

300 max.. Or 500 in ... mode..


2000.. no way..


Why 2000 huntgroups?

 

[DanACS]

If you wait until version 10 you can have 600 in select mode.

I'd expect most of these groups will have the same users in (let's face it Maximum of 3000 (server select) users with 2000 groups??? can't you just use a few groups and tag the incoming call route?

ACSS - SME
APSS - SME
APDS - Unified Communications
ACS - IP Telephony
ACA - IP Telephony

 

[amriddle01]

Why do you need 2000 groups? There are better ways of doing things I'd wager

 

[nLeo]

It's an Anmswering service.
Each Hunt group is a Client they answer for.
Any sugggestions are most welcome please.
Only 1 Group (apart the Monitor) has all the Operators in it..
All the others overflow.
Each Client, with its own hunt group has Announcements, VM access.
If there's another way. Please do let me know.

Thank you all
Leo

 

[amriddle01]

You are using the wrong system for such a service I'm afraid, it's far away from what the IPO was designed or allows for

 

[intrigrant]

We have a similar customer with 1000 DDI numbers for 1000 customers.
As the group programming is beyond the capacities of IP Office we use tags in ICR and in the generic Leave/Queue/Still Queued actions we use the tags to provide unique wav files to the caller. The path to the wav files is /$TAG/Leave.wav, /$TAG/Welcome.wav or /$TAG/StillBusy.wav
Callers can leave a message which are emailed to a single email address with the tag as identifier.

Then you can serve 1000+ DDI numbers with minimal use of IP Office resources.

 

[nLeo]

Thank you Intrigant
This sounds like the perfect solution.
I just need to figure the paths...
All emails with the tags will go to an email address.
But I guess Clients will not be able to listen to their own messages?
What system can handles this I wonder...

Intrigrant, thank you again !

Leo

 

[nLeo]

Ah.. another question..
What about VM PRO?
Currently every ICR goes to VM:group and then to the hunt..

Oh dear

 

[nLeo]

SHame the TAG is not displayed via TAPI

 

[janni78]

TAG should be available through TAPI, done this on a customer several years ago who used screen pop through TAG.

"Trying is the first step to failure..." - Homer

 

[intrigrant]

So did we, it is a separate field in TAPI but you need to be able to adjust the CTI software.
Another reason to match the groups to a part of the DDI number, that is available in TAPI by default.

 

[nLeo]

Hi Intrigrant and thank you again..
do you know where is the tag field located via TAPI?

Leo