Invalid Extension Map

[AJ800]

I would like to set up in Voicemail Pro a menu system that directs an invalid number dialed. This is what I am looking for:

1. Caller hits main menu
2a. Dial '1' which connects them to a forwarded outside line (I think I got this part)
2b. If any other number is dialed, you'll get a recorded message that says "You've dialed an invalid number please try again." (or something of the sort), and they'll be able to try again.
2c. Once any number is dialed again, it will again be invalid and another recorded message will tell them and then it will disconnect the call.

It seems weird, I know, but these are the requirements.

 

[intrigrant]

Not really clear, I assume that the caller has to hit 1 and then a external number to which they would be connected to?
And if it is a invalid number ( when is it invalid? ) you want to give them a second try and if that fails then you want to disconnact the caller?
Please tell as exact as possible what you want.

 

[AACon]

Your menu will have a 1, and then an Invalid option.
I would like the invalid option to an increment test counter, counter 1, with 2 as the match option.
Link the TRUE to a disconnect, link the false to a generic action that says "invalid number" etc.
Link that generic back to the menu.

That would work, I guess? Though, the menu has build in "invalid" handling. I prefer it my method though.

-Austin
ACE: Implement IP Office

 

[AJ800]

If an incoming caller dials '1', it will connect them to a number that is set up to forward to an outside line. We've already done that part between IPO and Voicemail Pro.

If an incoming caller dials 2xx, or 3xx, or 4xx etc. (basically any other number than 1), they will get a recorded message that says something like "Sorry that extension is invalid, please try again", then they will be brought back to the main menu where they can try again.

If they enter 2, 3, 2xx, 5, 5xx or 6xx etc. again, they will get another message that says something like "Sorry that extension is in valid, please call back another time." and then the call will be dropped.

 

[AJ800]

AACon, could you explain that in a little more detail how that's done?

 

[AACon]

On your menu, select the "invalid entry" option.
Link the "invalid" option to a increment and test counter.
Select Counter 1, and value of 2 (or however many tries you want).
Link the TRUE option from the test counter to a "sorry that extension is invalid please call back another time" entry prompt on a generic action, then to a disconnect action.
Link the FALSE to a "sorry that extension is invalid please try again" entry prompt on a generic action, then link that back to the main menu.

When they dial ANYTHING other than 1, it will hit the counter. Each time it hits the counter, the "counter" increases by 1. If they hit it once, they get that FALSE message, and can try again.
If they hit it again, they get the TRUE option (as they have it it twice, which is now TRUE, which you are testing against), they get the message, and disconnect.

Though, really, you are only giving them ONE option (1), they are not entering an extension. I would probably put the 1 option, then a $ option, and link both to the transfer. That way no matter what they press, it goes to your off-switch transfer.

Just FYI, People can be kinda dumb, so you have to design around that.

-Austin
ACE: Implement IP Office

 

[AJ800]

Thank you very much! That's what I was looking for!

 

[intrigrant]

Nice and secure "forward to a outside line", I hope you have it locked behind a security code.
And the menu's in VM Pro have default entries for "invalid", "time-out" etc so I assumed you would know that.