Intuity Covering extension to vdn

[Blues350]

I have an Intuity Audix system and have a subscriber set with a covering extension that is a vdn. When the caller zeros out it gives a message stating all circuits are busy. However if I call the vdn directly it works just fine. Any ideas??

Thanks!

 

[telcoguy]

First check these 2 things:
The class of restictions between the two,
and check if the vdn is in the extension range configured in the audix.
Also make sure the VDN sends/vect the call to the hunt group number,not to the individual member extensions,
and that the vector uses the messaging funtion, not the route to extension funtion.
The general Idea should work, I do it all the time...


Hope this helps,


Rob

 

[Blues350]

Thanks for the reply telcoguy!
The COR is wide open on both. The extension range in the Audix is 0000 to 9999, so again wide open. It is restricted to subscribers and not digits, so I've added a mailbox for the vdn extension so that the Audix would recognize it as a subscriber.
Unfortunately, it still doesn't work...

 

[1a22ip]

How about trying to put a soft number in the covering extension field. Then make the soft number immed cover to the VDN in a coverage path.

Hope this works and helps
ED

Never forget 9/11


1a2 to ip I seen it all