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Internal Twining Caller ID (Outbount)

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YannickPoulin

YannickPoulin

IS-IT--Management
Dec 18, 2019
4
CA
Hello.
I have a Avaya IP Office R10.1 with PRI (DMS100). I got a issue the caller ID when internal user call a twinned number.
Right now, it's send the ext # as the caller ID but my provider now rejecting that option. They forced me to have a 10 digit number.
I have try to changed the default short code like 9N, Dial, " Ns5555551212" , ARS but no success.
I also try to change it in the ARS but it's still pushing the ext number. Same thing if I put the shortcode in the user.

The only thing that worked is if the person that calling have dedicated number in the incoming call route assigned.

I got more that 200 user and I don't want to have to purchase 200 number just for twinning.

People calling calling from outside don't have the issue.

Someone got a idea?

Thanks
 
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Have you tried marking it as national?

Nsi5555551212

"Trying is the first step to failure..." - Homer
 
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What does the IPO trace say with ISDN L3 activated?

"Trying is the first step to failure..." - Homer
 
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390855396mS CMExtnRx: v=2248, p1=0
CMSetup
Line: type=IPLine 250 Call: lid=407 id=28852 in=0
Called[2334] Type=Default (100) Reason=CMDRdirect SndComp Calling[2248] Type=Internal Plan=Default
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
IE CMIEFastStartInfoData (6) 12 item(s)
IE CMIECallingPartyName (110)(Type=???????) name=Yannick
IE CMIECallingPartyKName (226)(Type=CMNameDefault) name=Yannick Poulin
390855415mS CMExtnTx: v=2248, p1=0
CMProceeding
Line: type=IPLine 250 Call: lid=407 id=28852 in=0
Timed: 18/12/19 10:35
390855417mS CMExtnTx: v=2334, p1=0
CMSetup
Line: type=IPLine 250 Call: lid=392 id=28854 in=0
Called[2334] Type=Default (100) Reason=CMDRdirect SndComp Calling[2248] Type=Internal Plan=Default
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
IE CMIEFastStartInfoData (6) 6 item(s)
IE CMIECallSignalChannelData (8) unknown
IE CMIEMediaWaitForConnect (16) CMIEMediaWaitForConnect
IE CMIECallingPartyName (110)(Type=???????) name=Yannick
IE CMIECalledPartyName (224)(Type=???????) name=Francis Morin
IE CMIECalledPartyKName (225)(Type=CMNameDefault) name=Francis Morin
IE CMIECallingPartyKName (226)(Type=CMNameDefault) name=Yannick Poulin
IE CMIERespondingPartyName (228)(Type=???????) name=Yannick
IE CMIERespondingPartyKName (229)(Type=CMNameDefault) name=Yannick Poulin
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=2248
IE CMIEDeviceDetail (231) LOCALE=frc HW=15 VER=10 class=CMDeviceH323Phone type=110 number=8156 channel=0 rx_gain=32 tx_gain=32 ep_callid=28852 ipaddr=*.*.*.* apps=0
IE CMIEMohSourceId (247) MOH Source = 255
IE CMIESecurityData (253) 2 item(s)
Display [Yannick>Francis Morin]
Timed: 18/12/19 10:35
Locale: enu
390855418mS CMExtnRx: v=2334, p1=0
CMAlerting
Line: type=IPLine 250 Call: lid=392 id=28854 in=0
390855422mS CMExtnTx: v=2248, p1=0
CMAlerting
Line: type=IPLine 250 Call: lid=407 id=28852 in=0
IE CMIEFastStartInfoData (6) 2 item(s)
IE CMIERespondingPartyName (228)(Type=???????) name=Francis Morin
IE CMIERespondingPartyKName (229)(Type=CMNameDefault) name=Francis Morin
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=2334
IE CMIESecurityData (253) 2 item(s)
Timed: 18/12/19 10:35
390855422mS CMExtnTx: v=2248, p1=8156
CMFacility
Line: type=IPLine 250 Call: lid=407 id=48 in=1
IE CMIEFastStartInfoData (6) 2 item(s)
390855425mS CMExtnTx: v=2334, p1=0
CMSetup
Line: type=NoLine 0 Call: lid=0 id=28859 in=0
Called[2334] Type=Default (100) Reason=CMDRdirect SndComp Calling[2248] Type=Internal Plan=Default
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
IE CMIECallingPartyName (110)(Type=???????) name=Yannick
IE CMIECalledPartyName (224)(Type=???????) name=Francis Morin
IE CMIECalledPartyKName (225)(Type=CMNameDefault) name=Francis Morin
IE CMIECallingPartyKName (226)(Type=CMNameDefault) name=Yannick Poulin
IE CMIERespondingPartyName (228)(Type=???????) name=Yannick
IE CMIERespondingPartyKName (229)(Type=CMNameDefault) name=Yannick Poulin
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=2248
IE CMIEDeviceDetail (231) LOCALE=frc HW=15 VER=10 class=CMDeviceH323Phone type=110 number=8156 channel=0 rx_gain=32 tx_gain=32 ep_callid=28852 ipaddr=*.*.*.* apps=0
IE CMIEMohSourceId (247) MOH Source = 255
Display [Yannick>Francis Morin]
Timed: 18/12/19 10:35
Locale: enu
390855425mS CMExtnRx: v=2334, p1=0
CMAlerting
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
390855434mS PRN: Setting configured voice gain for ch 22.
390855434mS CMLineTx: v=13
CMSetup
Line: type=Q931Line 13 Call: lid=0 id=28858 in=0
Called[418957****] Type=Unknown (0) Reason=CMDRdirect SndComp Calling[2248] Type=Internal Plan=Default
BC: CMTC=3K1Audio CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
BChan: slot=0 chan=22
390855436mS ISDNL3Evt: v=13 stacknum=13 State, new=Initiated, old=NullState id=28858
390855437mS ISDNL3Tx: v=13 peb=13
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=0061(Remote)
Message Type = Setup
InformationElement = BearerCapability
0000 04 03 90 90 a2 .....
InformationElement = CHI
0000 18 03 a9 83 96 .....
InformationElement = CallingPartyNumber
0000 6c 06 00 80 32 32 34 38 l...2248
InformationElement = CalledPartyNumber
0000 70 0b 80 34 31 38 39 35 37 36 30 30 34 p..418957****
InformationElement = Sending Complete
390855482mS ISDNL3Rx: v=13 peb=13
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=0061(Local)
Message Type = Status
InformationElement = CAUSE
0000 08 03 80 e3 a1 .....
InformationElement = STATE
0000 14 01 01 ...
390855524mS ISDNL3Rx: v=13 peb=13
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=0061(Local)
Message Type = CallProceeding
InformationElement = CHI
0000 18 03 a9 83 96 .....
390855524mS ISDNL3Evt: v=13 stacknum=13 State, new=Proceeding, old=Initiated id=28858
390855525mS CMLineRx: v=13
CMProceeding
Line: type=Q931Line 13 Call: lid=0 id=28858 in=0
BChan: slot=0 chan=22
390856454mS ISDNL3Rx: v=13 peb=13
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=0061(Local)
Message Type = Disconnect
InformationElement = CAUSE
0000 08 02 82 9f ....

390860859mS CMExtnTx: v=2248, p1=0
CMFacility
Line: type=IPLine 250 Call: lid=407 id=28852 in=0
IE CMIEFastStartInfoData (6) 2 item(s)
Timed: 18/12/19 10:35
390860859mS CMExtnTx: v=2248, p1=8156
CMFacility
Line: type=IPLine 250 Call: lid=407 id=48 in=1
IE CMIEFastStartInfoData (6) 2 item(s)
390860859mS PRN: CDR - ResetQueueSize=50
390860860mS PRN: CDR - TCPSend maxqueuesize=50 framecount=50 operational=0
390860860mS ERR: CDRServer discarding - framecount=50
390860865mS CMExtnTx: v=2334, p1=0
CMReleaseComp
Line: type=IPLine 250 Call: lid=392 id=28854 in=0
Called[2334] Type=Default (100) Reason=CMDRdirect Calling[2248] Type=Internal Plan=Default
Cause=16, Normal call clearing
Timed: 18/12/19 10:35
390862864mS CMExtnTx: v=2248, p1=0
CMVoiceMailStatus
Line: type=IPLine 250 Call: lid=0 id=-1 in=0
Called[Yannick Msgs=0 Old=0 Sav=0] Type=Default (100) Reason=CMDRdirect Calling[00000000] Type=Default Plan=Default
Display [Yannick Msgs=0]
Timed: 18/12/19 10:35
 
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Can't find the part where it hits all the shortcodes but you're still only sending 4 digits

InformationElement = CallingPartyNumber
0000 6c 06 00 80 32 32 34 38 l...2248

"Trying is the first step to failure..." - Homer
 
Upvote 0 Downvote
You have the ARS in that log.

********** Warning: Logging to Screen Started **********
391887771mS CMExtnTx: v=2221, p1=0
CMVoiceMailStatus
Line: type=DigitalExtn 2 Call: lid=0 id=-1 in=0
Called[Johanne Msgs=0 Old=0 Sav=0] Type=Default (100) Reason=CMDRdirect Calling[00000000] Type=Default Plan=Default
Display [Johanne Msgs=0]
Timed: 18/12/19 10:52
391889091mS CMExtnRx: v=2248, p1=0
CMSetup
Line: type=IPLine 250 Call: lid=407 id=29224 in=0
Called[2282] Type=Default (100) Reason=CMDRdirect SndComp Calling[2248] Type=Internal Plan=Default
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
IE CMIEFastStartInfoData (6) 12 item(s)
IE CMIECallingPartyName (110)(Type=???????) name=Yannick
IE CMIECallingPartyKName (226)(Type=CMNameDefault) name=Yannick Poulin
391889098mS CMARS: FindActiveARSByGroupID GroupID=51 - Found
391889098mS CMARS: MakeCallTarget - Called Number: 418225****
391889102mS CMARS: FORM: Main Twinning - Received Number: 418225****
391889102mS CMARS: FOUND A SHORT CODE - short_code: XN; - Tel: Ns418227**** - Called_Party: 418225**** - Line Group Id: 13
391889102mS CMARS: SetCurrentTarget: Short_Code: XN; - Line_Group_ID: 13
391889102mS CMARS: FindActiveARSByGroupID GroupID=13 - Not Found
391889105mS CMARS: ModifyCMARSTarget: Short_Code: XN; - Line_Group_ID: 13 set line status to CMARS_TRYING
391889105mS CMARS: FOUND LINE - Line Id: 13 - using line group id: 13 (code XN;, line 13) - Called Number: 418225**** - Calling Number: 418227****
391889105mS CMARS: SEND Setup TO LINE
391889111mS CMExtnTx: v=2248, p1=0
CMProceeding
Line: type=IPLine 250 Call: lid=407 id=29224 in=0
Timed: 18/12/19 10:52
391889114mS CMExtnTx: v=2282, p1=0
CMSetup
Line: type=IPLine 250 Call: lid=413 id=29226 in=0
Called[2282] Type=Default (100) Reason=CMDRdirect SndComp Calling[2248] Type=Internal Plan=Default
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
IE CMIEFastStartInfoData (6) 6 item(s)
IE CMIECallSignalChannelData (8) unknown
IE CMIEMediaWaitForConnect (16) CMIEMediaWaitForConnect
IE CMIECallingPartyName (110)(Type=???????) name=Yannick
IE CMIECalledPartyName (224)(Type=???????) name=Kevin Rancourt
IE CMIECallingPartyKName (226)(Type=CMNameDefault) name=Yannick Poulin
IE CMIERespondingPartyName (228)(Type=???????) name=Yannick
IE CMIERespondingPartyKName (229)(Type=CMNameDefault) name=Yannick Poulin
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=2248
IE CMIEDeviceDetail (231) LOCALE=frc HW=15 VER=10 class=CMDeviceH323Phone type=110 number=8156 channel=0 rx_gain=32 tx_gain=32 ep_callid=29224 ipaddr=*.*.*.* apps=0
IE CMIEMohSourceId (247) MOH Source = 255
IE CMIESecurityData (253) 2 item(s)
Display [Yannick>Kevin Rancourt]
Timed: 18/12/19 10:52
Locale: enu
391889114mS CMExtnRx: v=2282, p1=0
CMAlerting
Line: type=IPLine 250 Call: lid=413 id=29226 in=0
391889118mS CMExtnTx: v=2248, p1=0
CMAlerting
Line: type=IPLine 250 Call: lid=407 id=29224 in=0
IE CMIEFastStartInfoData (6) 2 item(s)
IE CMIERespondingPartyName (228)(Type=???????) name=Kevin Rancourt
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=2282
IE CMIESecurityData (253) 2 item(s)
Timed: 18/12/19 10:52
391889119mS CMExtnTx: v=2248, p1=8156
CMFacility
Line: type=IPLine 250 Call: lid=407 id=48 in=1
IE CMIEFastStartInfoData (6) 2 item(s)
391889122mS CMExtnTx: v=2282, p1=0
CMSetup
Line: type=NoLine 0 Call: lid=0 id=29231 in=0
Called[2282] Type=Default (100) Reason=CMDRdirect SndComp Calling[2248] Type=Internal Plan=Default
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
IE CMIECallingPartyName (110)(Type=???????) name=Yannick
IE CMIECalledPartyName (224)(Type=???????) name=Kevin Rancourt
IE CMIECallingPartyKName (226)(Type=CMNameDefault) name=Yannick Poulin
IE CMIERespondingPartyName (228)(Type=???????) name=Yannick
IE CMIERespondingPartyKName (229)(Type=CMNameDefault) name=Yannick Poulin
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=2248
IE CMIEDeviceDetail (231) LOCALE=frc HW=15 VER=10 class=CMDeviceH323Phone type=110 number=8156 channel=0 rx_gain=32 tx_gain=32 ep_callid=29224 ipaddr=*.*.*.* apps=0
IE CMIEMohSourceId (247) MOH Source = 255
Display [Yannick>Kevin Rancourt]
Timed: 18/12/19 10:52
Locale: enu
391889122mS CMExtnRx: v=2282, p1=0
CMAlerting
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
391889130mS PRN: Setting configured voice gain for ch 21.
391889130mS CMLineTx: v=13
CMSetup
Line: type=Q931Line 13 Call: lid=0 id=29230 in=0
Called[418225****] Type=Unknown (0) Reason=CMDRdirect SndComp Calling[2248] Type=Internal Plan=Default
BC: CMTC=3K1Audio CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
BChan: slot=0 chan=21
391889133mS ISDNL3Evt: v=13 stacknum=13 State, new=Initiated, old=NullState id=29230
391889133mS ISDNL3Tx: v=13 peb=13
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=0075(Remote)
Message Type = Setup
InformationElement = BearerCapability
0000 04 03 90 90 a2 .....
InformationElement = CHI
0000 18 03 a9 83 95 .....
InformationElement = CallingPartyNumber
0000 6c 06 00 80 32 32 34 38 l...2248
InformationElement = CalledPartyNumber
0000 70 0b 80 34 31 38 32 32 35 32 38 30 39 p..418225****
InformationElement = Sending Complete
391889180mS ISDNL3Rx: v=13 peb=13
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=0075(Local)
Message Type = Status
InformationElement = CAUSE
0000 08 03 80 e3 a1 .....
InformationElement = STATE
0000 14 01 01 ...
391889222mS ISDNL3Rx: v=13 peb=13
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=0075(Local)
Message Type = CallProceeding
InformationElement = CHI
0000 18 03 a9 83 95 .....
391889222mS ISDNL3Evt: v=13 stacknum=13 State, new=Proceeding, old=Initiated id=29230
 
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