SteveAtVarlink
IS-IT--Management
Afternoon all
I wonder if someone can help me with a problem on a BCM50 I have inherited. (forgive the potential misuse of terminology)
I have an extension (DN) that for internal calls routes correctly when busy or not answered to a hunt group, and then if the call is still not answered routes to voicemail.
However for external calls, the call is routed correctly when busy or not answered to a hunt group but then if it not answered goes to another extension (which happens to be our MD!)
He's getting a little frustrated as you can imagine, so I need to sort this ASAP.
Where will I find the config in Element Manager that causes the internal and external calls to be routed differently?
Any assistance is gratefully received.
Thanks, Steve
I wonder if someone can help me with a problem on a BCM50 I have inherited. (forgive the potential misuse of terminology)
I have an extension (DN) that for internal calls routes correctly when busy or not answered to a hunt group, and then if the call is still not answered routes to voicemail.
However for external calls, the call is routed correctly when busy or not answered to a hunt group but then if it not answered goes to another extension (which happens to be our MD!)
He's getting a little frustrated as you can imagine, so I need to sort this ASAP.
Where will I find the config in Element Manager that causes the internal and external calls to be routed differently?
Any assistance is gratefully received.
Thanks, Steve