Hello everyone. I'm originally from the planet Nortel. My company (a fairly large hospital) has purchased a new VoIP phone system from Avaya. We have integrated the two systems with the hopes to eventually phase out the Nortel completely (eventually). We have modular messaging on both the Nortel and Avaya and they are networked to pass messages and such back and forth. We always have little quarky things like the lamps on the Nortel sets will not light up. Everytime we call our vendor, they complain and drag their feet saying they will have to charge us $95 an hour for them to look at our Nortel.
Here is my *itch about this whole thing. We voiced our concerns at the start of this project with the solution they had proposed. Over and over and over again, they told us "it will be completely seemless... your employees will never even notice".
When everyone in my hospital can't call the operator, pick up parked calls, the MWI don't light on the Nortel phones, etc. etc.... my employees... well let's just say they noticed.
It goes without saying that I'm frustrated. I have a call to speak with my account rep (who was not the person who proposed/sold the system). I need some guidance. I want to be fair, but at the sametime, I need to be firm.
Are these problems typical for these types of integrations?
Sorry for the ramble, but I'm at the end of my rope.
Here is my *itch about this whole thing. We voiced our concerns at the start of this project with the solution they had proposed. Over and over and over again, they told us "it will be completely seemless... your employees will never even notice".
When everyone in my hospital can't call the operator, pick up parked calls, the MWI don't light on the Nortel phones, etc. etc.... my employees... well let's just say they noticed.
It goes without saying that I'm frustrated. I have a call to speak with my account rep (who was not the person who proposed/sold the system). I need some guidance. I want to be fair, but at the sametime, I need to be firm.
Are these problems typical for these types of integrations?
Sorry for the ramble, but I'm at the end of my rope.