INTEGRATED AFTER CALL WORK CODE REPORT

[GarethRoynon]

Does anyone know if I can create an integrated After Call work Code report?

Ive tried all ways but not having any much luck with any of them.

Can anyone help?

Thanks

 

[GarethRoynon]

Sorry, we are running CMS v12

 

[GarethRoynon]

Sorry, I meant intrahour not integrated!!

Its an historical report, intrahour. By 15min period.

Any help pleeeeease?? Im pulling my hair out...

Thanks

 

[smurfyIAG]

http://www.tek-tips.com/viewthread.cfm?qid=1212985&page=1

Sean Murphy
Call Centre Analyst
IAG New Zealand

 

[GarethRoynon]

Thanks Sean. i really apprcaite your advice.

Natalie