Inserting a 9 to call a logged number

[phillipwendell]

We have Avaya 5410 phones and when a user looks at their call logs they have the option to press a button to call the number back. We have to dial a 9 to get an outside line, though, and the phone doesn't insert it automatically so we can't use it. Is there a way to turn that on for all phones? We have an Avaya IP Office 412 PBX.

Thanks,
Phillip Wendell

 

[cheyneyr]

I don't know if this is the best way, but I used shortcodes. For example for long distance:

SC: xxxxxxxxxx
TelephoneNumber: 1N
LineGroup: 0
Feature: Dial

I created separate SCs based on some local dialing numbers.

SC: 555xxxxxxx
Telephone number: N
LineGroup: 0
Feature: Dial

Hope this helps,

Cheyney

 

[phillipwendell]

I see, that's so if someone forgets to dial a 1 for long distance. That wouldn't work in this case because we have three-digit internal extensions that we dial as well. So if the number dialed is 212-555-5555 it would dial extension 212. You have to dial 9-212-555-555 in order to tell it that it is an outside call.

The issue is that inbound calls from the outside look like 2125555555 and I want the system to be smart enough to insert a 9 before it.

Thanks,
Jorge Polo

 

[big70]

The problem is in your line settings ad the 9 in the prexixes.

International Prefix: Default = 00
This indicates the digits to be prefixed to an incoming international call. When a number is presented from ISDN as an "international number" this prefix is added. For example 441923000000 is converted to 00441923000000.

National Prefix: Default = 0
This indicates the digits to be prefixed to a incoming national call. When a number is presented from ISDN as a "national number" this prefix is added. For example 1923000000 is converted to 01923000000.

Prefix: Default = Blank.
The prefix is used in the following ways:

For incoming calls, the ISDN messaging tags indicates the call type (National, International or Unknown). If the call type is unknown, then the number in the Prefix field is added to the CLI.

For outgoing calls, when the number presented to the line for dialling includes the prefix, the prefix is stripped.


Also ad a 9 in your shortcode,s for outgoing calls because the 9 is striped.

Greets Peter

 

[IPGuru]

if you leave prefix blank & only change National & International prefix to 90 & 900 then you do not need to change your short codes.