INI on OPC81 related to agents on CCMA, NCR, QM

[AlbertDT]

Hi!

We have to change Call Registers ingreasing the parameters do to high call registers usage and the procedures says that we need to make an INI.

The question is, what can we expect with IPPhones agents logged in on Contact Center 6, Nortel Contact Recording and Nortel Quality Monitoring. I know that the calls active don't suffer but the agents that are logged but idle at the moment of the INI wil remain logged and the process of getting calls and recordings will not be affected when the INI process finish?

Thanks for your help!

 

[1998xj8]

Its not worth the time and effort to see how contact center and QM react after INI. You will have issues.
I would shut them down prior to reboot pbx. Then start C.C.
then QM.

 

[AlbertDT]

Thanks, I will make the changes late at night with all the agents logged out and see what happens.