inherited ip office 3

[gromcal]

We can log onto an IP office system using the system manager. I cant access it using SMB access (\\ipaddress), or FTP or TFTP. I dont know how to access those ways. The issue is we need to update the 46xxsettings file(phones are not saving speed dials). Do we update this file on the server, how? Do we connect to the individual phone, how?
What port does it use for FTP/TFTP
Does it use same username password and ip address?
IP 500 4.1
Thanks for any insight.

 

[VoiceonData]

The 46xxsettings file is kepy in the Manager directory along with the bin files for updating the phones. You cannot directly access the IP Offfice except for a serial cable connected to the back of the system.

Most people on here would recommend a third party tftp program to transfer the files over but the IP Office Manager application will act as a tftp server !

I would suggest contacting a BP for assistance.

 

[gromcal]

SO i connect to an open manager session or the ip of the phone system with TFTP?
What is a BP

 

[VoiceonData]

BP - Avaya Business Partner

I assume you have one who maintains the system?? They should be able to help

The following is from the Avaya Knowledge Base

http://marketingtools.avaya.com/knowledgebase/

In order to load and upgrade their operation software, IP phones search for a TFTP server loaded with the appropriate files whenever they are restarted.

If using DHCP, the TFTP server address is set as part of the DHCP options. In the case of the IP Office being used as the DHCP server, this is done by setting the TFTP Server IP Address in the IP Office configuration (System | System).

If not using DHCP, the TFTP server address is entered as part of the static address installation of each phone.

A fixed address for the TFTP server is required. However, the TFTP server does not need to be running permanently. If the phones restart and the TFTP server is not present, they will eventually timeout waiting for a TFTP response from the server.



The following options are available for TFTP servers:

IP Office Manager
When running, the IP Office Manager acts as a TFTP server. TFTP activity is shown in its TFTP Log (View | TFTP Log). This solution is only supported for simultaneous TFTP request from up to 5 devices. Due to its role as a system configuration tool, the Manager application should not be left running permanently.

IP Office Unit Memory Card
The Small Office Edition and IP406 V2 control units can act as TFTP servers. To do this, they require a memory card installed with the IP phone software files. The IP Office Embedded Voicemail memory cards or third-party memory cards can be used. Transferring the software files onto the card will reduce its message storage capacity. In this solution, the IP address of the IP Office LAN1 is used as the TFTP server address. This solution can be used to provide a permanent TFTP server.

Third-TFTP Software
TFTP Server software is available from many sources including Avaya. Depending on the software, it can be used as a permanent TFTP server, set to run as a service or to autorun during PC startup. In this solution, the IP address of the PC running the software is used as the TFTP server address.



What files are required on the TFTP server?
Solutions 2 and 3 above, require that the appropriate software files are copied from the IP Office Manager application folder to the root directory of the TFTP server.

The .bin files used for H.323 IP phones with IP Office 3.2 are listed below. These files are located in the IPSets Firmware folder on the IP Office Administrator Applications CD and are installed to the program directory of the IP Office Manager application. Note that the software level of each file, indicated by the numeric suffix on the file name, may change.

4601dape1_82.bin

4601dbte1_82.bin

4602dape1_82.bin

4602dbte1_82.bin

4602sape1_82.bin

4602sbte1_82.bin

5601ape1810.bin
5601bte1810.bin

5602dape1806.bin

5602dbte1806.bin

5602sape1806.bin

5602sbte1806.bin

a10d01b2_2.bin

a20d01a2_2.bin
a20d01b2_2.bin

b10d01b2_2.bin

b20d01a2_2.bin

b20d01b2_2.bin

bbla0_83.bin

def06r1_8_3.bin

def24r1_8_3.bin
i10c01a2_2.bin

i10d01a2_2.bin

i20d01a2_2.bin

x10d01a2_2.bin

x20d01a2_2.bin

 

[VoiceonData]

should have previewed that before posting

 

[gromcal]

Awesome. Thanks.
What username would the TFTP require. Do you know which port, i am assuming it is the default TFTp port

 

[VoiceonData]

There is no username the phone has an option to point to the ip address of the TFTP server

It is the default port for tftp

 

[amriddle01]

TFTP does not require a username. If using mamager as TFTP server just make sure the programme is running and that you have the files in the manager foldfer,tell the phones the IP address of the PC with Manager on, and yes it is the default TFTP port

ACS - IP Office Implement

 

[gromcal]

OK. So to chnage any setting on the phone i have to go on the phone go into some menu somewehere and tell it to download new settings config file? I never did this before so how did it get its config file to begin with? I just installed the app today.

 

[gromcal]

how do i edit the TFTP file if the only way to access is through the phone?

 

[VoiceonData]

During installation, the H.323 IP phones request software by downloading and following instructions within the 46xxupgrade.scr file. This file is provided as part of the IP Office Manager software and should normally not be changed.

The last lines of the 46xxupgrade.scr file instruct the phone to request the file 46xxsettings.scr or 46xxsettings.txt. If present, that file is downloaded and used to set customer site specific options for the H.323 IP phones.

The settings for the phone are assigned via a dhcp server or statically when the phone boots you press * to program

I really would advise contracting in someone who has done this before

 

[gromcal]

right now i access the file using
\\10.10.0.X\Avaya\ADMIN4_1_12\program files\Avaya\IP Office\Manager

 

[tlpeter]

The phones always look for the 46xxupgrade.scr and there is looks for the version
If ther eis a newer version then it will download that version
After it went true the 46xxupgrade.scr it goes to the 46xxsettings.txt file all kind of settings

What is your tftp server ? is that the ipoffice or a thirt party application or manager ?

If your phones get an dhcp adress by the ipoffice you set the tftp server in the system tab
If they get it by a dhcp server then you have to set it in the option 176

If it is staticly programmed then you can see that in the ipsettings of the phone



ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[VoiceonData]

it is a text document in C:\Program Files\Avaya\Ip Office Manager

46xxsettings.txt


Change at your peril

 

[amriddle01]

You are going to need some kind of training on this system by the looks of things, There is a lot to learn, much more than anyone will have the time to explain over this forum. I would read up all IP mOffice related stuff here

http://marketingtools.avaya.com/knowledgebase/

as suggested.

ACS - IP Office Implement

 

[gromcal]

I am removing the 2 #'s so that SET APPSTAT 1 is enabled. None of the phones\\\\ can save speed dials. The guy who setup the system has no idea about any of this and he installed it.
Oh, so i chnage the TFTP IP to the server where i am running the manager app and it should update when i reboot the pnone, or do i have to do something to that .scr file?

 

[VoiceonData]

Once again from the Avaya Knowledgebase


This file contains a range of settings used by H.323 IP phones and phone applications. These values may require editing to suit the customer installation. See 1a. Creating a 46xxsettings.txt File.

Note

Either a .scr or .txt file extension can be used. In both cases, the file is a plain text file.

The 46xxsettings.txt file can be edited using an ASCII text editor, for example Windows Notepad. To disable any setting, insert # in front of the line.

In addition to editing the existing contents of the 46xxsetting.txt file, additional lines can be added. Customizing the script will affect all H.323 IP phones using the TFTP server.

Note

Individual phones can be customized using static administration options on the phone. See Static Administration Options. However, this is not recommended as static administration settings are lost following any upgrade of boot file software.

To modify the script, insert additional lines of the form SET parameter value where the possible parameters and values are listed below. For example, to switch the infrared port of all phones off, use SET IRSTAT 0.



46XX Settings
AGCHAND
Switch handset automatic gain control on/off. 0 = off, 1 = on (default).

AGCHEAD
Switch headset automatic gain control on/off. 0 = off, 1 = on (default).

DNSSRVR
Text string containing the domain to be used when DNS names in system values are resolved to IP addresses.

DOMAIN
Text string containing the IP address of one or more DNS servers. At least one address must be a dotted decimal address.

DSCPAUD
Differentiated Services Code Point for Audio. Range 0 to 63 decimal. Default 40. Should be set to match the DSCP setting on the IP Office System | Gatekeeper form (default 46).

DSCPSIG
Differentiated Services Code Point for Signaling. Range 0 to 63 decimal. Default 40. Should be set to match the SIG DSCP setting on the IP Office System | Gatekeeper form (default 0).

IRSTAT
Infrared port status. 0 = off, 1 = on default.

L2Q
802.1Q framing. 0 = auto (default), 1 = on, 2=off. The recommended setting for IP Office operation is 2 (off).

L2QAUD
Layer 2 audio priority. Range 0 to 7. Default = 6.

L2QSIG
Layer 2 signaling priority. Range 0 to 7. Default = 6.

L2QVLAN
VLAN identifier. Range 0 to 4095. Default = 0.

VLANTEST
Defines how long the phone should attempt to register on a non-zero VLAN before defaulting back to VLAN 0. Default = 60 seconds. Setting VLANTEST to 0 sets the phone to attempt registering on the non-zero VLAN indefinitely.

MCPORT
Gatekeeper transport layer port number. Ranger 0 to 65535. Default = 1719.

PHY2STAT
Secondary Ethernet interface status. 0 = off, 1 = on (default).

PORTAUD
Phone's transport layer port number for audio. Range 0 to 65535. Default = 5004.

 

[VoiceonData]

no just the txt file

 

[gromcal]

OK I chnaged the TFTP IP to the server running manager but the TFTP log states "unable to process." Does that mean the manager is not working properly as a TFTP server? Should i reboot the phone system to let this take effect?

 

[VoiceonData]

where are you in the world - Im sure there is someone on here that may be able to help