incoming voice cutting out on 5410

[gregl45]

We have a user who often has voice quality issues on both calls local to the system and external calls. He reports that the incoming voice will cut out. He does not have any reports of the problem on his voice going out. We have switched out the 5410 but it didn't fix the issue. Does anyone have an idea

 

[gknight1]

thread940-1358463

try this thread, look towards the bottom.

 

[gregl45]

this is an SCN network with 3 locations and only 1 extension has the issue. It is a 5410 not an IP phone. I have asked and there is no echo just the incoming voice cuts out. I changed the AGC settings just in case but the problem still continues.

 

[jamie77]

Move to a different port on the DS unit and see what happens. could be a duff port.

When you changed the phone, did you replace the line cord?? it could be a bad connector somewhere (line cord, wall jack, etc......)

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Fooball is not a matter of life and death-It is far more important!!!!

 

[Efixka]

Hello,
I think it become from ISDN parameters, if you have BRI you must put time on insuitable and not on network
It will be good !!!
Bye