Incoming calls displaying 0044

[sconnor89]

Hi Guys,

I have had the same issues across 2 Avaya`s in the last month where all of a sudden, some incoming calls will start displaying on the phones as 00441204 instead of your usual 01204. One of the PBX`s is a server edition where as far as i know nothing has changed locally, the second is an IPO500v2 and this only started happening after a power cut last week. We use Gamma as our SIP provider, have any other Avaya Gamma providers had this issue and if so, what`s the fix?

Thanks

 

[derfloh]

How is your name priority set?

IP Office remote service
IP Office certificate check
CLI based call blocking
SCN fallback over PSTN

 

[petefish]

Scott probably cant answer as he's on holiday but it is set as System Default. It's strange this as just started happening on 2 v11 systems.

 

[critchey]

Do you have 0044 entered under the line as a prefix(normal prefix or international)?

The truth is just an excuse for lack of imagination.

 

[IPGuru]

use system monitor to see what is actualy being provided by your SIP carrier



Do things on the cheap & it will cost you dear

 

[Westi]

I noticed that a lot of carriers start sending caller ID in E164 format.
When my father in law calls me it always comes in like that but it is his provider that sends it and mine that simply passes it on

Joe
FHandw, ACSS, ACIS

"Dew knot truss yore Spell Cheque

 

[sconnor89]

Hi Gents,

Thanks for the replies. We had the customer give us some call examples and raised them to the network provider who looked at the calls and confirmed they were being sent in the correct format. It doesn't happen every call, just some so its hard to catch with monitor too

 

[Ekster]

Check if the calls with 0044 are coming through the Auto attendant and calls with correct number are not.

We noticed on the latest release using Gamma, that a call transferred through VM Pro have the 0044 prefix.

We fixed it by setting "Caller ID from FROM header" to ON in the SIP Advanced tab of the line. For some reason, the call coming through VM Pro used the PAID which had the 044 prefix for the caller ID.

“Some humans would do anything to see if it was possible to do it.
If you put a large switch in some cave somewhere, with a sign on it saying 'End-of-the-World Switch. PLEASE DO NOT TOUCH'.
The paint wouldn't even have time to dry.”

Terry Pratchet