Incoming calls cannot be transferred externally when it's LD

[DEEPest]

Long distance calls do not go through via the IVR but works perfect with local calls.

Call flow :

1-866-286-1375 is dialed which is converted to 0997 by the CO. 0997 is translated in the PBX in IDC table to 3312 an ACD DN which has the Lineside T1 channels (500 set agents). This 500 set agent then dial a local or a long distance call based on the option choosen from the IVR.

IVR dials
1-866- XXX-XXXX -------------> 500set -----------> local/ LD.
ACD YYYY



NCOS/TARG :

The NCOS on the IVR 500 set is 4 and the TGAR is 0

When 1-866 is dialed it comes in on WATS trunk route which is part of the master ISA route and the NCOS is 4 and TARG = 0.

For going out local it goes over service COT route which has NCOS = 0 and TARG = 0. Tgar is set to 15 on the members

For going out LD it takes TIE route which has TARG = 0 and NCOS on the members are 1. TGAR is set to 1 on the members.


On dialing the LD it is intercepted by the Console Operator which leads to believe that it has to be some barring issue.

TGAR is set to "YES" on the ESN block.

I have checked the FRL's on the Route list index block and there are no issues with that.

Following was tried:

1. TGAR' and TARG's on the sets and the routes.
2. NCOS on the sets and routes.
3. DITI
4. EXTT/TRNX.

Anything, that should block the LD calls?

 

[acewarlock]

Still waiting for an answer to this question.

"What is the NCOS/FRL of the IVR Agent?
What NCOS/FRL does it take to make a LD call?"







This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[DEEPest]

What is the NCOS/FRL of the IVR Agent?

NCOS on the IVR agent is 4 TGAR is 0

What NCOS/FRL does it take to make a LD call?"

FRL (RLB)for the route is 2. NCOS on the members of the LD Tie route is 1.

 

[acewarlock]

OK I guess I'm not making myself clear on what info I need from you so I can help you.

NCOS's have a FRL, you can print them in LD 87

REQ PRT
CUST 0
FEAT NCTL
NCOS 0-7 This will print out the NCOS/FRL

You need to look at the RLI for this LD call and see what the MFRL to use this RT is.

If the RLI is MFRL 2 and the Agent trying to transfer the call is an FRL 1 then the call will be denied.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[johnpoole]

a lot of replies, i did not read them all. cff/cfo does not apply, ncos/frl/tgar/targ do not come into play if that station can call the ld number to start with..

might look at extt or diti in the cdb.. either of those can block transfer to a trunk group.. in the software feature guide, trunk to trunk transfer is around page 3077... diti yes looks like did to dsc but extt could apply to just one route

john poole
bellsouth business
columbia,sc

 

[DEEPest]

Sorry, NCOS on the IVR set is 4 and under RLI the FRL is set to 4. NCTL has FRL/NCOS set to 4. So there is not problem. Also, MFRL is set to 0 for the LD RLI. Not sure where you can list the station FRL? But as MfRL is 0 it should not matter.

 

[DEEPest]

Absolutely, this is one of the first things I tried as the call is trasnferring from a ISDN to a TIE -DTI trunk.Tried that too John. DITI and EXTT and TRNX to "YES" but still does not work.

Call works when I do ISDN to ISDN transfer for LD.

 

[9201]

Hmm, a Tie trunk has no DCH so its hard to trouble shoot. Do this, in IVR opt.4 point to phamton Xtension example 1234 then 1234 dcfw to the 1-800# see if this work.

 

[johnpoole]

have you tried doing a toggle on supervision? i looked at my class marks on the ld trunks, thfd used to block in the analog days...

john poole
bellsouth business
columbia,sc

 

[DEEPest]

9201,

I'll have to get the IVR guys to do that. Not sure whether they are around.

John,

How do you toggle supervision? Mine is set for THFD.

 

[DEEPest]

I finally got it to work. CLS = MBXD should be allowed. Found it through the Nortel solutions d/b.

 

[DEEPest]

Thanks for all you guys help