Incoming Call target line mix-up

[KeithKessler]

Hello All,

I have a Nortel BCM 400 with integrated call pilot and I have an unusual problem. Our main number, line 241, should be answered by the auto attendant. Sometime this afternoon the auto autto attendant stopped answering calls and they started ringing to the receptionist's intercom lines!! The receptionist's DN is the attendant for that greeting table and has 5 appearances of the line on her phone. I don't understand why it's coming in via the intercom.

I've tried removing the line and all appearnces from the DN and still when I dial the main number it rings her intercom.

I'm at a stand still and don't know what else to try.

Thanks for the help!

--Keith

 

[KeithKessler]

I've also confirmed that the auto attendant is still turned on and is set to answer line 241 after 0 rings.

I've tested the auto attendant on other lines and greeting table combinations and it works fine.

 

[KeithKessler]

Got it worked out - someone had changed the prime set DN!