Incoming and outgoing calls not working

[priker]

I have an IP Office R7 running 7.0(12). We lost power and now incoming and outgoing calls connect but I can't hear anything. AT&T says the T1 is fine. Any ideas?

 

[Gunnaro]

Hi!

First I would try to reboot properly, shut down with Manager, remove power cord, etc.
(Sometines you need to insert power two times after shut down)

If IP phones, reboot switch too.

Kind regards

Gunnar
__________________________________________________________________
Hippos have bad eyesight, but considering their weight, it’s hardly their problem

 

[WIHawk76]

Reboot, Sometimes lines go into lockout with Central Office, and the system will show them idle.

 

[priker]

Rebooted a few times. Rebooted AT&T's router. No luck. AT&T said they see the call get passed off to the IP Office but then the IP Office drops the call. I had a tech troubleshoot and he tested the VCM and thought the problem was AT&T.

 

[tlpeter]

What does the monitor logs say?

BAZINGA!

I'm not insane, my mother had me tested!

 

[WIHawk76]

Single T-1 or dual card? Incoming Call Route still pointed at correct hunt group? Any way to do loopback test with ATT? Their smartcard showing troubles?

 

[Gunnaro]

Don't see what the hunt group has to do with this.

incoming and outgoing calls connect but I can't hear anything

(Line Group ID could have be an issue, but it seems like it's grabbing a line out.)

Try calling the company fax from an IP phone (or any other analogue phone you might have internally). Is there any audio?

And as Peter suggested, do a Monitor trace of an external call and post it back here.

Kind regards

Gunnar
__________________________________________________________________
Hippos have bad eyesight, but considering their weight, it’s hardly their problem

 

[Avaya9]

Check your Status monitor first and see if calls do reach the PBX if they do properly Reboot your IPO, If they do not reach your IPO on the Status check you BRI cards i suegest a reboot as well will do the Trick, Next time invest on a Go UPS

 

[Gunnaro]

9,
I think he got it the first time, he has rebooted several times already.
Don't think checking a BRI card would help either, since the system has a T1 line (PRI).
Monitor traces are maybe harder to read than SSA, but give a lot more info on what's going on.

Have a nice day

Kind regards

Gunnar
__________________________________________________________________
Hippos have bad eyesight, but considering their weight, it’s hardly their problem

 

[hairlessupportmonkey]

At least with SSA you get line error stats, and you can trace easily in real time.

Select the trunk you want to monitor, click "Trace All" and put a call in, and see if it actually gets to the switch. If it does the output window will so you similar info you will find in Monitor, just a bit easier to see and you can then see whats causing the call to drop.

ACSS - SME
General Geek

 

[IPGuru]

If AT&T are sayingt he line is not at fault then you need to refer this to your system maintainer
Although I expect when they turn up & test the line they will confirm it is actually a problem with the T1 circuit.


A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear

 

[priker]

It was AT&T. They did a "DSP firmware upgrade" and "set the PRI setting from long to short", rebooted and it worked.

 

[priker]

Thanks everyone for your help!