I have a customer support phone that has a DID assigned and a toll free number ported to it. Internal 4-digit calls, external inbound local and toll free calls all work fine. At night we have to forward this to a cell phone - here's where the problem is:
I forward the phone to a cell phone
If I dial the phone internally (4-digit) it forwards to the cell phone with no problem
If I dial from the outside (outdie line dialing inbound)it rolls to voicemail - it doesn't forward
This is driving me up the wall. I've tried every combination of CLS codes I can think of and it just won't work for me. Any help is greatly appreciated! Thanks,
-Tony
Option 11c
Phone: 2008
Key 00 - assigned a DID number
I forward the phone to a cell phone
If I dial the phone internally (4-digit) it forwards to the cell phone with no problem
If I dial from the outside (outdie line dialing inbound)it rolls to voicemail - it doesn't forward
This is driving me up the wall. I've tried every combination of CLS codes I can think of and it just won't work for me. Any help is greatly appreciated! Thanks,
-Tony
Option 11c
Phone: 2008
Key 00 - assigned a DID number