We have run into an odd situation with one of our physician practices that we have recently moved onto our Avaya CM 6.3 (R016x.03.0.124.0) system. The practice's old main number was forwarded (long distance) to a DID on our CM. That DID is set up as a VDN and gives a menu with a few options and has time of day logic. Some of the menu options ring individual phones that are programmed to cover to messaging after 6 rings. If our DID VDN is dialed directly, this all works perfectly. If the forwarded number is dialed and the caller chooses an option that routes to an individual phone extension, the call never follows coverage. The phone just continues to ring as if no coverage points are defined.
Has anyone run into a situation like this before? Any tips on how to troubleshoot? Please let me know if I can provide any more specific info.
Thanks!
Has anyone run into a situation like this before? Any tips on how to troubleshoot? Please let me know if I can provide any more specific info.
Thanks!