In-Active Dn has been published in error

[chasiniowa]

I have an unused DN (7307) that has been mis-published in
Qwest & AT&T directories for the college's Ticket Office. The Correct DN is 7306. How can I 'Send' all calls to 7306? Calls to 7307 must also go to 7306's mailbox if no one picks up after 4 rings.
Thanks.....Chuck

 

[pronei]

If 7307 is a DID, just use IDC to make all incoming calls to 7307 go to 7306.

 

[hskrdean]

There are a couple ways to do this:

1. Create an ACD DN with the NCFW to 7306.

2. Create a phantom DN with DCFW to 7306.

3. Create a DN 7307 that points to voicemail, put 7306 and 7307 on the same mailbox.

You may need to add 7307 as a DN in the mailbox 7306 to make sure it picks up.

Good luck.

Dean.

 

[Johnthephoneguy]

IDC is the cleanest and easiest, but remember it does not work for internal calls going to 7307 , they will not get there.

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[chasiniowa]

I don’t know how to create a phantom DN with DCFW,
but that sound like the best option, as I understand you
can cause problem tinkering with ACD’s. I know to add
FTR DCFW 4 7306 on the new phantom for 7307, but I don’t
know how to create the new phantom.

Chuck

 

[phonz1]

phantom loops will show in the CEQU with an "N" preceeding it... What type of PBX do you have? If you already have a phantom built, it programs like a regular analog port...

 

[hawks]

if your not sure of the phantom tn then you can use the ACD with no problems.

ACD of 7307
NCFW to 7306
Add 7307 to the mailbox of 7306
Done

 

[pronei]

to add to hawks, make sure when building new acd group, that you have MAXP 1

 

[chasiniowa]

Meridain 81C. REL 23.
LD 22 shows TERQ N156. Is the N156 what you mean?
I kinda outa my leauge here....And I don't
know how to create the ACD either...

 

[Johnthephoneguy]

at your >

ld 23
req:new
type: acd
acdn :7307
maxp: 1
not much else makes a difference so just enter through
enter down to ncfw and enter 7306

enter til it ends

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[Johnthephoneguy]

to find your unused phantoms

> ld 20
req: luvu
type: 500

enter enter enter

look for the last few that show in your list and you will see they are the phantoms

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[chasiniowa]

John,
YIPPIE! Thanks! Worked ACD worked like a charm.
I did list LUVU & have no un-used TN's in there.
THANK YOU!

Chuck

 

[chasiniowa]

John,
With LUVU all of the listed TN's have a card/slot in the
shelf. Nothing shows up as a phantom or out of range of the existing hardware.

Chuck