Heya all, new poster here.
I have a problem importing .vbk files in a old call pilot 100/150 (Voice Mail Version: 31.10.23.22 )
I'm trying to import .vbk files in it.
I DO NOT get the 'usual' error message about not being compatible or stuff like that. The import seems to go smoothly but nothing changes:
1- If I import it into a empty company greetings, when I play it in the callpilot menu = nothing plays
2- If I import it over an existing company greetings, when I play it in the callpilot menu = old message keeps playing.
I tried all the possible combination of operations:
Import - play
Import - save - play
Import - save - close - reopen - play
Import - play - reimport - play etc
I tried this on 3 computers, 4 different browsers, *2* different callpilot (my lab and the customer's) and get same exact issue. I DO NOT get any error message.
Just in case it was a format issue, I tried recording the .vbk with 2 different version of callpilot player (2.50.06.27 and 5.01.02.02) to no avail.
The .vbk files plays fine in the player, it is not a mike issue (even if it was, then it would record silence over existing messages instead of keeping the old message).
Please help!
Thank you
I have a problem importing .vbk files in a old call pilot 100/150 (Voice Mail Version: 31.10.23.22 )
I'm trying to import .vbk files in it.
I DO NOT get the 'usual' error message about not being compatible or stuff like that. The import seems to go smoothly but nothing changes:
1- If I import it into a empty company greetings, when I play it in the callpilot menu = nothing plays
2- If I import it over an existing company greetings, when I play it in the callpilot menu = old message keeps playing.
I tried all the possible combination of operations:
Import - play
Import - save - play
Import - save - close - reopen - play
Import - play - reimport - play etc
I tried this on 3 computers, 4 different browsers, *2* different callpilot (my lab and the customer's) and get same exact issue. I DO NOT get any error message.
Just in case it was a format issue, I tried recording the .vbk with 2 different version of callpilot player (2.50.06.27 and 5.01.02.02) to no avail.
The .vbk files plays fine in the player, it is not a mike issue (even if it was, then it would record silence over existing messages instead of keeping the old message).
Please help!
Thank you