IE dial-up issue

[captdef]

One of my users has a bizzare issue on a laptop running Windows XP Pro. As a little background the following info describes our environment. All latest hotfixes and so forth are up to date on the laptop and we are using Windows 2000 AD structure on our LAN for authentication. I'll also add that we have a BlueCoat proxy server and we're using EIGRP on our primary router to automatically reroute all HTTP traffic back through the proxy.

This user takes his laptop out of the office and uses dial-up back to servers in the office for web, mail, etc. when he's on the road. IE is set to "Dial whenever a network connection is not present". When he comes back from using the laptop outside the office, he docks, boots up and logs into the domain just fine. IE doesn't seem to get the hint that it's back on the network and just brings up stale cached copies of pages unless you do a refresh at which time it states the user is not connected to a network and would he like to connect. Hit connect button and all is well until he leaves the office again and comes back.

We don't have the need to use proxy settings on the individual machines as HTTP gets routed automatically. I've had inconsistent reports from my other laptop users that this happens to them on occassion, but just one user that seems to have the problem all the time.

Anybody else seen this? Any help is appreciated.


Regards,
Ty

 

[linney]

It wouldn't be as simple as making sure that IE wasn't ticked to "Work Offline" under the File Menu?

 

[captdef]

I wish it were that easy. But thanks for at least mentioning it.

 

[linney]

What has he got checked in IE/ Tools/ Internet Options/ Temporary Internet Files/ Settings/ Check for Newer Versions of Stored Pages?

 

[captdef]

Sorry about that. I had intended to include that in the original post. I've tried the Automatic update and Every time I visit the page and it doesn't seem to make a difference.

 

[bcastner]

Offline storage checked if he links through the Favorites menu?

 

[SpokaneTJ]

I have found that if you change the preferences in IE to never dial up, this tends to remove the problem that you are having. IE doesn't recognize the difference between it being dialed up and on a network. Just a thought

 

[bcastner]

Offline folders enabled? If so, this behavior would be considered normal. "By default, all files that were made available offline by using a particular network connection are synchronized whenever that connection becomes active. For example, if you make shared files on your company network available when you are connected to that network by using a standard LAN connection, those files are synchronized when that connection becomes active. They will not necessarily be synchronized when you connect to that same network by using another network connection, such as a dial-up networking or wireless connection." As a practical matter, the "Offline" indicator will appear in the Notification Tray even in the presence of a valid network connection.

See how to use the Synchronization Manager to resolve this issue:

http://support.microsoft.com/?kbid=312171?scid=kb;en-us;167014&Product=win2000