Hi Everyone,
I was throwen into this project and I hope someone can help me.
We have a BCM 400 with a PRI from the provider and 1120E IP Phones. The previous company that maintained the system did some strange things. They connected both Fax lines to a DMARC connected to the BCM400. I can tone out the wire but not able to figure out how to find it in the BEM. When I call out from the Fax line, the caller ID shows the main number. When I call an internal extension, it shows 2221. When I call from the outside in, I get a busy signal. I looked into the system and was not able to locate any reference of the fax numbers or where they are connected. Are the DID numbers from the providor entered into the BEM and then routed to a line/extension?
I hope this confusion makes sense.
Thanks
Bob
I was throwen into this project and I hope someone can help me.
We have a BCM 400 with a PRI from the provider and 1120E IP Phones. The previous company that maintained the system did some strange things. They connected both Fax lines to a DMARC connected to the BCM400. I can tone out the wire but not able to figure out how to find it in the BEM. When I call out from the Fax line, the caller ID shows the main number. When I call an internal extension, it shows 2221. When I call from the outside in, I get a busy signal. I looked into the system and was not able to locate any reference of the fax numbers or where they are connected. Are the DID numbers from the providor entered into the BEM and then routed to a line/extension?
I hope this confusion makes sense.
Thanks
Bob