i2050 Softphone 1

[eunderkoffler]

OK, here is a weird issues that I'm having. Today I installed the .exe i2050 from Nortel's site. I'm assuming that is a full version for 2 days because it is saying it will expire on Friday.

The issue that I'm having is when I call other VOIP phones on the CS1000. I can hear the other party but they can't hear me.

The weird part is, when I call people that are connected to the SL100 I can hear them and they can hear me just fine.

I'm not sure why people can't hear me when I try to call other VOIP users on the CS1000.

Any suggestions?

 

[allenmac]

Sounds like a routing issue.

can you ping the VoIP phone you are trying to call from your PC?

Can the VoIP phone you are trying to call ping your PC?

 

[bigindian65]

from that PC can you ping the default gateway that the sets you cant hear are on?

Mato' Was'aka

 

[eunderkoffler]

We can't ping the sets because we are blocking ping requests.

Yes, I can ping the default gateway that the phones are on.

 

[eunderkoffler]

Is there anything special you have to setup in the cs1000 in order for this to work?

 

[allenmac]

Nope.

Can you put your computer in the same network as your other VoIP phones, and see if that corrects the problem?

 

[eunderkoffler]

That does not correct the problem. Do you think you have to have a Nortel USB headset in order for it to work?

I don't get it why it will not work with other VOIP phones connected to the same CS1000. Our CS1000 is then connected to a SL100 and they all work fine with the voice in both directions.

 

[allenmac]

I use a bluetooth headset with my softphone.

 

[Tman45]

There is a setting on the softphone config that lets you select between SL1/CS1000 etc - did you try to change that? I don't think it is the problem but could be worth a shot. I think it is more likely a routing issue or some other config issue on the CS1000. You don't need a USB headset for it to work. I use ear buds

 

[eunderkoffler]

Found the problem. It was an ACL that was causing this. It works not. Thanks.

 

[Tman45]

Star for you - good job finding the solution yourself As you see it is hard for us to 'guess' what the problem might be - gotta usually start with the 'simple' first.