i2004 issue with firmware 0604D98

[umanitoba]

We have i2004 sets with firmware 0604D98 on a Cisco lan. CS1000 is at release 3. The sets lose dialtone and sometimes a vibrating line in the middle of the display. Does anyone know of a solution? Thanks.

 

[ineo06]

Someone tell me there's a problem with the power on lan with Cisco, they use a propriate power on Lan and not the public power on LAN.
If you use power on Lan try to use a i2004 phone with an external power.

 

[Cerbera76]

We came across the same problem too, its been passed back to Nortel as a problem they can recreate and are working on a solution ! I'll update again once we get a response from them.

 

[SL1User]

And this seems to be not the only problem.

There are lots of DHCP issues as well esp. if you do full DHCP.

Does anyone have a clue when they come out with a new rls.

 

[jebloome]

how many TNs do you have left that you can configure. Try outing a TN that has very little use and rebuild your phantom phone again. Your SLT print out in LD 22 will tell you how many remaing TN's you have.

 

[jebloome]

disregard my last post. meant for another thread.

by the way, we have had many issues with the new Flash and had to roll back to our previous version of Flash. that was not an easy task either.

 

[Cerbera76]

We've just heard that Nortel I writing a new firmware to resolve this issue. So we are now awaiting this to arrive to test it ! Will post back once we have done.

 

[MrPederman]

0604D98 FIRMWARE FOR PHASE 2 IP PHONE CAUSES PROBLEMS WITH
SET OPERATION AFTER RECOVERING FROM POWER FAILURE
BACKGROUND

The D98 firmware is applicable to Phase 2 IP Phone i2001, i2002 and i2004 sets.

Problems have been reported:
D98 Firmware running on the Phase 2 set will intermittently cause set problems after there is a
disruptive event such as a power outage. When the set is powered up, the following problems
could be experienced:
- delayed key press response
- key press tones are delayed or sticking
- sets locking up (unresponsive)
- phone display flashes

ANALYSIS
A software memory problem has been identified in the phone. The firmware fix has been created
and is being released Oct 26th as 0604D9C

RECOMMENDATIONS
Upgrade the customers IP Phase II firmware to 0604D9C
This firmware can be obtained through the following methods:
<

http://www.nortel.com>

<<

http://www.nortel.com>>

-> Support & Training -> Software Downloads

 

[SL1User]

Hi,

i already tested this fw, but the DHCP decline and the full DHCP problem is still the same.

So I am still waiting.

 

[derbydave]

Hi.

I have just upgraded from D88 to D98 firmware in an attempt to fix the DHCP problem that we had been experiencing.
I am now getting the problems reported by MrPederman above, but cannot find the D9C firmware to correct this.
Any ideas where I can find it?
I have searched the Nortel site but to no avail.

Thanks

Dave.

 

[MrPederman]

I have not found it either. I think it is currently in limited release. You may have to open a ticket with Nortel so they can give it to you.

 

[SL1User]

Here's just a short update to the fw issue.

Nortel develeloped a new fw load with the number 06094D9F.

This fixes all the known issues.

I think it's not public yet, but just give your support team a ring and ask for it.