I get "unobtained" or "waiting for line" on PRI outbound

[soAnet]

I have configured PRI on Avaya IPO500v2 for the first time but get "unobtained" if I dial 9 bcos I configured 9N/Dial/Ns9085558899/0 as System ShortCodes
OR "waiting for line" if I make inbound call I get Network Busy instead of my Auto Attendant

 

[teletechman]

What are you using for the incoming and outgoing line group. This needs to match the ARS and the incoming call routes.
Mike

 

[DaIPOTek]

As teletechman said your line group needs to match, that's the first thing to check. You also haven't indicated whether or not the PRI is showing 'In Service' in SSA. If its OoS then thats the issue you need to resolve first.

 

[soAnet]

@teletechman I'm using group 0 for both incoming & outgoing

@DaIOPTek what does SSA means

 

[Okkie26]

Check the CRC setting on the trunk.

Is the led on at the trunk port (9)?

 

[soAnet]

This is what I get if I try to dial out

11:37:29 2157968mS CMCallEvt: 0000000000000000 0.1037.0 10 TargetingEP: RequestEnd c0a82a010000040e 0.1038.0 10 Q931 Trunk:1 CHAN=-1
11:37:29 2157968mS CMTARGET: c0a82a010000040c 279.1036.0 10 studentCounsel2.0: CancelTimer CMTCNoAnswerTimeout
11:37:29 2157968mS CMCallEvt: 0000000000000000 0.1037.0 -1 BaseEP: DELETE CMEndpoint f1972a00 TOTAL NOW=2 CALL_LIST=1
11:37:29 2157969mS CMCallEvt: c0a82a010000040e 0.1038.0 10 Q931 Trunk:1 CHAN=-1: StateChange: END=B CMCSOffering->CMCSCompleted
11:37:29 2157970mS CMExtnTx: v=7028, p1=0
CMFacility
Line: type=IPLine 250 Call: lid=279 id=1036 in=0
IE CMIEFastStartInfoData (6) 2 item(s)
Timed: 24/10/17 11:37
11:37:29 2157970mS CMExtnTx: v=7028, p1=8028
CMFacility
Line: type=IPLine 250 Call: lid=279 id=6 in=1
IE CMIEFastStartInfoData (6) 2 item(s)
11:37:29 2157971mS CMLOGGING: CALL:2017/10/2411:37,00:00:00,000,7028,O,080,9080,studentCounsel2,,,0,,"",0,n/a
11:37:29 2157971mS CD: CALL: 279.1036.0 BState=Disconnecting Cut=0 Music=0.0 Aend="studentCounsel2(7028)" (0.0) Bend="Line 1" [Line 1] (0.0) CalledNum=080 () CallingNum=7028 (studentCounsel2) Internal=0 Time=2542 AState=Dialling
11:37:29 2157971mS CD: CALL: 279.1036.0 Deleted
11:37:29 2157972mS CMExtnEvt: studentCounsel2: CALL LOST (CMCauseNoChannel)
11:37:29 2157972mS CMExtnEvt: studentCounsel2: Extn(7028) Calling Party Number(7028) Type(CMNTypeInternal)
11:37:29 2157972mS CMCallEvt: c0a82a010000040c 279.1036.0 -1 studentCounsel2.0: StateChange: END=X CMCSDialling->CMCSCompletedTone
11:37:29 2157974mS CMMap: IP::SetCodec pcp[133]b0r1 0 -> f5690e14
11:37:29 2157974mS CMExtnTx: v=7028, p1=0
CMFacility
Line: type=IPLine 250 Call: lid=279 id=1036 in=0
IE CMIEFastStartInfoData (6) 2 item(s)
Timed: 24/10/17 11:37
11:37:29 2157975mS H323Evt: PortmAvayaH323Phone:ortmAvayaH323PhoneDelay: 7028 - delay disabled
11:37:29 2157975mS CMExtnTx: v=7028, p1=8028
CMFacility
Line: type=IPLine 250 Call: lid=279 id=6 in=1
IE CMIEFastStartInfoData (6) 2 item(s)
11:37:29 2157975mS CMExtnEvt: v=6 State, new=CMESCompleted old=Dialling,0,0,studentCounsel2
11:37:29 2157976mS CMCallEvt: c0a82a010000040e 0.1038.0 -1 Q931 Trunk:1 CHAN=-1: StateChange: END=X CMCSCompleted->CMCSDelete
11:37:29 2157976mS CMCallEvt: END CALL:10 (f196e59c)
11:37:29 2157976mS CMCallEvt: c0a82a010000040e 0.1038.0 -1 BaseEP: DELETE CMEndpoint f1966ef4 TOTAL NOW=1 CALL_LIST=0
11:37:29 2157979mS CMMap: PCG::AddToneGenerator g B2[5] for cp[133]b0r1 append pcp[134]b0r1 (total 1)
11:37:29 2157979mS CMMap: PlatformConnectionAudioSAP::Bind pcp[134]b0r1 to 0.0
11:37:29 2157979mS CMMap: PlatformConnectionAudioSAP::ConnectVoice pcp[134]b0r1 Configure 0.0
11:37:29 2157980mS CMMap: PlatformConnectionAudioSAP::ConnectVoice pcp[134]b0r1 ConnectIndication 0.0
11:37:29 2157980mS CMMap: a=0.0 b=0.0 pcp[133]b0r1 RTPB2
11:37:29 2157980mS H323Evt: SESS a SetOperational local 192.168.42.1:46750 remote 192.168.42.5:47478 to 1
11:37:31 2159152mS H323Evt: SESS a: RTP(50r): 192.168.42.1/46750 192.168.42.5/47478 CODEC=Alaw64K(4) PKTSZ=160 RFC2833=off AGE=3711 SENT=58 (avg size=164) RECV=50 (avg size=160)
11:37:34 2162510mS R2DSP: PRIU DSP 1: is alive

 

[Okkie26]

Send the code 9N to the ars (50)end set a dial timer there (4 seconds).

The point is that you are only sending 080 to the provider.


CalledNum=080

 

[soAnet]

Thanks for your time. As I have said I'm new to IPO.
CRC is unchecked as requested by the provider (Etisalat, now 9Mobile)
I'v changed dial timer to 4 sec and ARS 50:main to 9N/N/Dial/0

 

[soAnet]

I was dialing 9 08034989090 but no response whatsoever

 

[soAnet]

the LED on trunk port 9 blinks red after 5 seconds of green.
I have remove the system shortcode, so I'm using only ARS 50:main 9N/Dial/N/0 with 4 seconds timer

 

[Okkie26]

That doesn't work.

You need the system shortcode 9N, Dial , N, 50.

Then in ARS 50, set the dial time out to 4 seconds.

Enter a shortcode ?, dial, .(dot), 0


Good to see that led 9 is green. That means that the trunk is up and running..

 

[intrigrant]

The shrtcode MUST be 9N;(semicolon)/N/Dial/0
There are a hughe number of examples how to setup shortcode's for USA in this forum, use the search feature.

 

[soAnet]

Thanks for ur assistance
I have done all that but i still cant make or receive calls

 

[intrigrant]

You could start with a proper trace in monitor, disable all you don't need to see and enable the ISDN filter and the default Call filter with shortcodes enabled and dsiable Map and all the other filters as it does not provide any usefull output.
Then try again ans post the oucome as a attachment (not inline here).
Maybe then we can point out the problem, now it is fishing in the dark.

 

[soAnet]

Attached is all that I have configured. The Monitor will follow. Thanks alot

 

[soAnet]

Attached is the trace for the monitor while I tried to call a cellphone number 9 08034904466, or 9 08033334444

 

[intrigrant]

OK, enable 30 channels on the PRI and test again

 

[soAnet]

I'm staying in Nigeria, so PRI/E1 provided is 30 channels but licensed 22.

PLEASE HAVE LOOK AT MY CONFIG and see if all is done appropriately

CONFIGURATION OVERVIEW
Pls Help me check the following and see if it will work

Time Profile
Name: office hours
time:8:00am to 7:00pm; monday-saturday

Auto Attendant
Name:main
Max Inact:8
AA No.:01
Menu Options Recorded using *8401 with all the actions set

Name:notmain
Max Inact:8
AA No.:02
Menu Options Recorded using *8402 with all the actions set

Line
PRI Line Tab
Line Sub Type: ETSI
Incoming & outgoing Grp ID: 0
Admin: In service
TEI:0
No. of Channels, Outgoing, Voice, Data: 22 (paid license is 22 but ISP provides 30)
prefix:
National:0
International:00
CRC: unchecked
Line Signaling: CPE

Channels Tab
channel 1-22
Line Appearance 701-722

Incoming call Route
Standard Tab
Bearer Cap: Any
Line Grp ID: 0
Incoming No.:9085557799
Priority: 1-low

Destinations Tab
TimeProfile, Destination, Fallback Ext
1stRow: Default Value, AA:notMain, 2004 Reception
2ndRow: office hours, AA:notMain, 2004 Reception

ARS
ARS Route ID: 50
Dial Delay Time: 4
?/./Dial/0

9x Short Code
9N/Dial/N/50:main

All users & extensions configured and working properly

 

[Okkie26]

Do as Intrigant says...


Enable 30 channels..

 

[soAnet]

Ok guys, Thanks
I'v done that but right the ISP is facing some issues on the E1 line so I can't confirm. But thanks though for all ur assistance