Hello,
I have the following configuration of the hunt group with 6 members.
HUNT GROUP
Group Number: 30
Group Name: Help Desk ACD? n
Group Extension: 5012 Queue? n
Group Type: ddc Coverage Path:
TN: 1 Night Service Destination:
COR: 1 MM Early Answer? n
Security Code: Local Agent Preference? n
ISDN Caller Display:
The users are complaining because the call is only pass to the next extension when the first extension is busy, if not the call continue ringing without forwarding it to the next extension.
Is there any option that I have to configure so the call will be forwarded after 3/4 tones to the following extension?
Thanks in advance.
I have the following configuration of the hunt group with 6 members.
HUNT GROUP
Group Number: 30
Group Name: Help Desk ACD? n
Group Extension: 5012 Queue? n
Group Type: ddc Coverage Path:
TN: 1 Night Service Destination:
COR: 1 MM Early Answer? n
Security Code: Local Agent Preference? n
ISDN Caller Display:
The users are complaining because the call is only pass to the next extension when the first extension is busy, if not the call continue ringing without forwarding it to the next extension.
Is there any option that I have to configure so the call will be forwarded after 3/4 tones to the following extension?
Thanks in advance.