Hunt Group Voicemail

[mcblalb30]

I have a MICS with a Call Pilot 100. I have a CCR tree sending calls to a hunt group with several extensions in it. Is it possible to have calls to this hunt group roll to a voicemailbox after a certain amount of rings?

If not, any ideas how to work around this?

 

[hawks]

Overflow the Hunt Group to the VM extension and build a mailbox with the HG extension.

 

[mcblalb30]

OK, I have HG 710 with mailbox 710 assigned to extension 710. The overflow on HG710 is 222 (the voicemail extension). I am still getting continuous ringing when 710 is called, no rollover to vm. any ideas?

 

[fireeater]

check you q timeout

HALLOWED ARE THE ORI

mike

http://www.ics-on.ca

 

[mcblalb30]

I had to leave site so I'm not in front of it anymore, but I believe the q timeout is 60 seconds. So I assume that needs to be lowered to something else? Does the q timeout dictate how long before the call will cover to the overflow?

 

[RikRodgers]

Yes.

 

[mcblalb30]

Ok I will try lowering it next visit, thanks for the help everyone.

 

[RikRodgers]

To note, 60sec isn't that long. Most callers will wait at least 3min before raising their hands and giving up.

 

[mcblalb30]

Thanks again, the q timeout worked perfectly, got it at 30 secs, so it rings 5 or 6 times before rolling to VM.