Hunt group to 1st Alternate route call not going

[WikikT]

I have Mitel 3300 and I set up a hunt group with three numbers in call rerouting numbers (1101,1102,1103) added to it. Those three numbers have been added to buttons on each users/extensions. When I call main number it hits the hunt group and rings the extensions after 4 rings it is programmed to go my mobile number. The way I programmed in "call rerouting first alternative" as 608 and that 608 has been programmed in speed dial to go to my cell. When I call desk phones ring but after no answer(4 rings) its probably not going to 1st alternate route but getting IVR saying something like this " wait Operator will dial and then says this extension is invalid" I tried to see call log after enabling SMDR but couldn't see anything. can anyone please help?

 

[nytalkin]

Have you programmed CALL REROUTING for the HUNT GROUP number? CALL REROUTING is only effective on digits dialed.

I suppose you're entitled to your opinion, I'm just not going to suppose very hard.

 

[WikikT]

Yes as I mentioned above I did the call rerouting first alternative I put a number 608 which is on speed dial set to go to my cell and in call rerouting I enabled this as a 1st choice.

I cannot see the call log to toubleshoot further. I enabled smdr too. Any ideas? Thanks

 

[Billz66]

Any reason your not using a ring group ?
ring groups have an overflow setting that negates having to use 1st alternate

Just to confirm in case you have to use Hunt
in call rerouting for Hunt grp YYYY - you have a 1st alternate pattern X
and in rerouting 1st alternate pattern X you have 608
and 608 is a speed call to access code,mobile

- things i would test
- does this work internally when hunt is called?
- can you call 608 and does that go to the mobile ?

If I never did anything I'd never done before , I'd never do anything.....

 

[WikikT]

I created a ring group and put overflow as 609 and it worked like a charm. Thanks You are Awsome Bro!

Unfortunately I have no way to test 608 locally since I am supporting remotely. I tried to configure Shoretel communicator softphone but it gives me error "server cannot be reached". I tried this a couple of months ago and it worked fine but now it is giving me errors. It seems Mitel 3300 is full of surprises.

By the way do you know a maintenence command to check call log for external inbound and outbound calls. I tried following command but it says no record found even though I enabled SMDR for external calls.

LOGSYS READ SMDR ALL MATCH XXXX or LOGSYS READ SMDR NEWEST ????? MATCH XXXX

I appreciate your assistance.

 

[Billz66]

Might depend upon whether anything else is using the SMDR stream ( like a contact centre)
if it doesnt matter and buffered data is able to be lost , i normally test using telnet to the pabx ip on port 1752

keep that open and perhaps loggin to a file in putty and then make some calls

should see data stream at the end

If I never did anything I'd never done before , I'd never do anything.....

 

[WikikT]

Unfortunately I could not Telnet with port 1752 but I could with default Telnet port. When I tried to call there were no call log traces found however I found the attached info.


Welcome to the SX-2000 (vxTarget)

login: system
Password:

USER Logged Out.
0 view error(s), 0 table error(s) detected.
DBMS CHECK has commenced.
Internal level audit starting.
DBMS info: DBMS CHECK completed 2020-APR-17 05:03:14.00 .
Internal level audit finished successfully.
0 view error(s), 0 table error(s) detected.

Welcome to User system
Last Login:
Number of Unsuccessful Login Attempts: 8
Last Unsuccessful Login: 2020-APR-17 10:25:42.00 FRI
Current session on Main Controller A Active
Operating with 3300 ICP Call Control 41.0.1.14_SP1



Total Number of MANBUSY circuits in system = 0
Total Number of Cancelled courtesy down requests = 0
*** Enter command ---> DESKTOP <--- to continue ***

Welcome to User system
Last Login: 2020-APR-17 12:15:01.00 FRI
Number of Unsuccessful Login Attempts: 1
Last Unsuccessful Login: 2020-APR-17 12:32:44.00 FRI
Current session on Main Controller A Active
Operating with 3300 ICP Call Control 41.0.1.14_SP1


USER Logged In. * Warning * Default Username and/or Password being used !

2 4 6
1 Logout 3 5 7

 

[Billz66]

what version of software is it

this is whats required in putty

If I never did anything I'd never done before , I'd never do anything.....