Hunt Group Question

[endlesswinter]

IP Office 8.1 Preferred Edition. I have 6 receptionists who answer all calls, at different times. They log in and out based on there availability. If all members in hunt group are busy it is set to queues the call. Is there a "not ready" or "clean up" feature that can give them more time before a new call is presented to them out of queue? I know it's an option on advanced but trying to make this work on Preferred.

 

[endlesswinter]

I'm thinking "set no answer timer to 0" shortcode, then a cancel set no answer timer short code? Will have to use two buttons.

 

[hairlessupportmonkey]

Wrap up timer.

ACSS - SME
General Geek

 

[endlesswinter]

Yes looks like I read the description wrong, no answer is just the diversion to VM timer.

So I could use system wrap time of 2 sec. If agent needs more time pres wrap 60 sec. button, then if the agent finishes sooner press wrap 1 sec button and call will be presented. Does that sound doable? Basically trying to mimic a ready/not ready button.

 

[smokinjoe2938]

wouldn't a after call work button do this?

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[sizbut]

no answer is just the diversion to VM timer" - no, not for a hunt group on 8.1.

No answer time is how long a call will alert an agent before being presented to the next agent. The time for voicemail to take the call is the aptly named 'Voicemail Anser Time'.



Stuck in a never ending cycle of file copying.

 

[smokinjoe2938]

only on a sequential hunt group, how is the hunt group built?

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[phoneguy610]

what about a DND button

ddcommllc.com
Avaya/Toshiba/SyntelSolutions

ACIS

"Will work for stars

 

[amriddle01]

As Sean said, wrap up timer



"No problem monkey socks