safeharbor
Technical User
Hi! I am trying to set up a Hunt Group on a CICS. I have the overflow going to the Receptionist. When testing, the call ends up FLASHING ONLY at her phone...it won't ring. What am I missing? Thanks!
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Hunt Group Overflow Problem!
- Thread starter safeharbor
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Deweyhumbolt
Technical User
Are the incoming lines in the HG also Appear and Ring on the Recpt. telephone?
Adversity is Opportunity
Adversity is Opportunity
SupportDude
Technical User
That was a problem in some early s/w versions.
What version is the CICS?
-SD-
What version is the CICS?
-SD-
Hi,
My brother originally posted the question. It is a 4.1 MICS software load. I took all the line appearances off the receptionist's phone, but it still overflows as only a flashing intercom button and does not ring. It does eventually go to her mailbox though. (general) I want it to RING at her ext on overflow!
My brother originally posted the question. It is a 4.1 MICS software load. I took all the line appearances off the receptionist's phone, but it still overflows as only a flashing intercom button and does not ring. It does eventually go to her mailbox though. (general) I want it to RING at her ext on overflow!
Deweyhumbolt
Technical User
Answer SD's question, he is more than likely, correct.
Adversity is Opportunity
Adversity is Opportunity
SupportDude
Technical User
You need to upgrade.
This is from the 5.0 WI 6.02 Software Release Notice:
Hunt Group Overflow DN does not ring
In this scenario the Hunt Group DN is a transfer point from the Norstar Voice Mail Custom Call Routing menu. When a transfer is completed to the Hunt group and the hunt delay timer expires (i.e. no hunt group members answer the call) the overflow DN does not ring.
If the HG is dialed directly from intercom, it works correctly.
This has been addressed in MICS 5.0 WI 6.02
-SD-
This is from the 5.0 WI 6.02 Software Release Notice:
Hunt Group Overflow DN does not ring
In this scenario the Hunt Group DN is a transfer point from the Norstar Voice Mail Custom Call Routing menu. When a transfer is completed to the Hunt group and the hunt delay timer expires (i.e. no hunt group members answer the call) the overflow DN does not ring.
If the HG is dialed directly from intercom, it works correctly.
This has been addressed in MICS 5.0 WI 6.02
-SD-
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