Hi. I have hunt group with 3 numbers , one of them is front desk phone. Front desk has button#12 set hunt group out of service , I created shortcode *20*N# and *21*N# to set HG out and clear HG out of service , voicemail is on, when HG is out of service call should go to lobby ext which i set it up in Fallback /Out of service destination. Ring mode is collective call waiting and Front desk phone is the 3rd in the User list at that HG. When user press button "set hunt group out of service" nothing happens call still ring on her phone. But I can manually change by changing Mode in Fallback tab .
Why its not working ? What else should I check ?
Thank you .
Why its not working ? What else should I check ?
Thank you .