Hunt Group From CCR Tree

[chriscaton]

CICS 6.1 and Call Pilot 100 2.0

AA answers all 4 lines on zero rings, plays greeting and CCR tree home menu. Option 3 transfers to hunt group 291 which has four members:221 231 226 227. The overflow is 230 and is set to CNFA to Voice mail (236). I set up a distinctive for the hunt group. If you call DN 291 as an intercom call everthing works and you end up in mailbox 230. Calling from outside, distintive ring does not work but the call flow follows correctly until it's supposed to forward to voice mail and the message "the person you've called is not available" and it returns to the CCR tree.

any ideas?

Lines are set to appear and ring even though the AA answers immedaitely.

Also not sure about the rest of the Huntgroup programming, i.e line assingment. should they be assigned or not? it doesn't seem to make any difference.

 

[nortelnorstar]

From my understanding of hunt groups... they don't follow the convention of CFNA/CFB rules. So transfering a line to a hunt group is not the same as calling the hunt group. Its not going to transfer correctly to the voice mail unless you create a mail box for 291

Marv

http://www.telemarv.ca

 

[bkrike]

To keep the dist ring you would have to remove the A&R of the lines from the phones in question.

I also agree with Marv: make your overflow the VM-DN, and create mbx291 associated with DN291for the HG calls to go to voice mail.

 

[chriscaton]

Thanks Guys,

I'll give this a try.

Is it me or is this "all call" and general delivery mailbox scenarios more difficult with Norstar than other systems?

It just seems like yoiu can't "easily" do some things that the customer ask for that seem logical.

I am interested in starting a thread or a FAQ or something that allows techs to explain their view of how general delivery operates. The manuals are too clear on CFNA, and all of its ramifications nor do they give enough real world examples of things that customers might want. It is better than it was though.

Chris Caton

 

[rconn]

I have used a similar configuration with no problems in the past. The recording you are getting seems to be the one used when the VM=N is set. The mailboxes will operate normally internally but cannot be reached on CFNA from an external call.

Call the extension 230 from an external line to see if the problem persists.

If it does (and you did not say what kind of voicemail) you have to set VM to Yes. On the voicemails prior to CallPilot that supported this option: Login F983, password, press 4, go through the options until VM=N and change to Y. This is from memory and I do not have an older VM fired up to confirm, but you should find it there.

If is a CallPilot, look under system properties and set the "enable voice mail" option.

I have had customers turn this off in error. Had me stumped for a while the first time.

Hope this helps,
Rob

 

[chriscaton]

The Voice mail is a Call Pilot 100 R 2.0 as mentioned in the first post.

"enable voice mail" is already checked and evrything else is working fine witht he system. I called in to the AA and trasferred to 230 as suggested and it forwarded to voice mail as it should.

Here is what I'm trying to accomplish. Hunt groups seemed the logical solution - please let me know if something else will work as well or better:

The customer wants the caller to be answerd by the auto attendand, play a greeting, play CCR tree and one of the options is to ring severl phones then go to voice mail if no one answers. Seems simple but apparently difficult for Norstar.

Thanks

 

[nortelnorstar]

It is simple you're missing the last step. Create a voice mail box with the HG DN. Then overflow to the voice mail DN. Unanswered HG call will go to HG mailbox. Simple and elegant.

Marv

http://www.telemarv.ca

 

[chriscaton]

Thanks marv, I understand what you are saying from the previous post. I was responding to the last post from rconn. I'm not sure where he was going with that recommendation.

Your solution should work fine but still creates the issue of where to assign the mailbox so it shows up (message waiting) on a telephone. Yes I can assign mailbox 291 to ext 230 but the customer has already premptively cautioned me to keep the mailbox numbers matching...

I guess the real question is. Why is Norstar, the leading key system in the world still so restrictive in its feature set?

I will build the scenario as indicated and hope the customer will yield. Thanks to all

 

[nortelnorstar]

I'm not sure where recon was going either.

If you check the FAQ's there are ways to provide msg waiting for multiple mailboxes on a set that already has a personal mailbox.

Another option is a central phone with answer DN's on all the sets you want to pick up. This will give you the msg waiting indication on the central phone. Not very elegant but it works.

I agree with you there are some aspects of Norstar that need retooling, you've hit on one of them. Another is external forwarding using centrex transfering. Other systems I work on such as toshiba allow multiple DN's and mailboxes with msg waiting for all of them on one set.

Marv

http://www.telemarv.ca

 

[rconn]

Hi all,

Just to clarify where I was going. I was responding to the message as stated in the original post ("the person you've called is not available"), This is the recording on an external call, you get if the VM option is set to "N" or the Voice Mail enabled option is not set . It may come from other sources as well but I just trying to help. I am sorry about gapping out about the CallPilot being ID'd in the first post (oops).

As to the original configuation as stated I have used the very same arrangement with a MICS 4.0 & NAM 4.0 and it continues to work exactly as intended. In my case the overflow set is an ATA2 that is call forward to VM at all times. Message notification goes to the managers set as he does not have a MB. Each of the agents (3) is prime for a function but cover for the other agents as well. Each agent has 3 hunt groups A&R on their sets and the overflow is to the same set (ATA) with the MB.

The only CallPilot I have is on my BCM (have not tried it there yet). The results may be different on the CallPilot than what I got on the NAM VM. That would be a suprise!

Rob