Tom Clancy
Systems Engineer
Hello Team,
I need a basic clarification. One of our client using Avaya IPO 500 v2 version 10.1. I have created hunt group for different department in sequential mode. The issue is if one of the member is busy in that group suppose 812, at that time if someone make a call to 812 then calling party receiving a busy tone but the customer wants that if the extension is busy then the call should be forward to other hunt group number. Is it possible to configure ?
Thanks in advance.....
I need a basic clarification. One of our client using Avaya IPO 500 v2 version 10.1. I have created hunt group for different department in sequential mode. The issue is if one of the member is busy in that group suppose 812, at that time if someone make a call to 812 then calling party receiving a busy tone but the customer wants that if the extension is busy then the call should be forward to other hunt group number. Is it possible to configure ?
Thanks in advance.....