Hunt Group and EC500

[adambrock]

Our helpdesk is setup with a hunt group that rings calls to 4 stations. I would like to add my desk phone to the hunt group, so I can receive calls when the helpdesk staff are unavailable. However, I don't want those calls going to my cell phone when I have EC500 enabled. What would be the best way to accomplish this?

I think I can make this work with a hunt group, but I can't figure out how to make a bridged appearance receive calls from a hunt group?

Thanks.

 

[saw164]

I would make a second extension on your phone, and added that extension to the hunt group. EC-500 will only active when your main extension is dialed.


Scott
________________________________________
When Life Gives You Questions, Google has Answers - AJ Carpio

 

[adambrock]

How can I add the second extension to this phone? I tried creating a virtual extension and then add a bridged appearance, but for some reason the calls from the hunt group aren't going to the bridged appearance.

 

[saw164]

what type of phone is it? Also how does the call get to the hunt group?

Ideally i would just create a whole new extension, not a virtual one. Once you have that extension created, assign it to another button on your phone.



Scott
________________________________________
When Life Gives You Questions, Google has Answers - AJ Carpio

 

[adambrock]

It's a 2410d. Callers call our helpdesk's main number (3148) which is setup as a DDC hunt group.

Can you tell me what button type I should use to add the new extension? Is it possible to create an extension without creating a station first?

 

[adambrock]

I was able to get this working. Instead of adding the bridged appearance to the hunt group, I added it to the cover path. Since I wanted to be the last member in the hunt group, this accomplished the same thing. I then configured EC500 to not send calls for a bridged number to my cell.