Just piggy backing on the previous question, how do you route a mailbox to a specific users mailbox?
Just say I have hunt group 1111 and want it to divert to the mailbox of user 1234 when unanswered, how do I specify the mailbox?
- we normally reroute to an acd path with SKG set to q no agents and nterflow 1 sec to a name tag hunt group
name tag hunt group is *EXT where EXT is mailbox
this works ok for embedded
for nupoint you can add the group ext as an associated number
BUT with Nupoint if there is any nametags involved in the call flow it is that number that has to be set as the associated mailbox
If I never did anything I'd never done before , I'd never do anything.....
Thanks for that Billz66, it is an embedded voicemail so I will give it a go setting it up with the name tags.
Saw the reply on the other post too... half my questions on here involve asking for some sort of documentation haha
@JCCDM - It is best to start your own thread as OP(dan737) is emailed on each response and your issue is unrelated to his.
Be cautious with Nametag groups. Once a nametag always a nametag. If the terminating mailbox is used as an autoatt or the caller tries dialing out via zero, the call will ALWAYS associate with the nametag and will not route properly thereafter.
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What's most important is that you realise ... There is no spoon.
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