How To Restrict An Extension from a Phone Line?

[delfinparis]

We have a few phone extensions where we don't want certain lines to ring.

Ex - Ext. 34 should not have access to line 6

How would I go about setting that up? Any help is appreciated - thanks!

 

[atcom]

That is done through installer programming - call your phone company.

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Telephone & computer wiring/Cat 5E/Cat 6/Fibre Optic cabling in Calgary, AB

 

[phoneguy610]

if you can get into system programming you need to remove that line from that extension

if you cant get into system programming follow the instruction provided above

 

[delfinparis]

I can get into programming - just not sure how to remove the line.

Any ideas? Thanks!

 

[phoneguy610]

terminals&sets>ext34>line assignment>find line 006 and remove it

 

[curlycord]

F*0 is button inquiry to see what line programming number, i.e line 5 might be 025 or 005 etc.

New software:
Sets&Terms/XXX/LinceAccess/LineAssignment/ change as need

Old software
Config/Sets/XXX/LineAccess/LineAssignment/ something like that.



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curlycord

http://www.curlycord.com

 

[delfinparis]

you guys ROCK. Thanks! All set.

 

[delfinparis]

Okay - need to reopen thread.

I was able to make the extensions "unassigned" - but when the agents pick up the phone, not only does it default to those two lines, it allows them to dial out.

Strangely, they can't receive calls on those lines (which is good)

I'm not sure how to block their ability from picking up the line and dialing out altogether.

Another setting in programming I missed? Thanks!

 

[curlycord]

The lines are probably in a pool such as "A" and the set is Primed to Pool A under Line Access.

Go into lines and change the pool letter or change prime line under sets.

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curlycord

http://www.curlycord.com

 

[delfinparis]

Okay - done.

Now, how do I set it when they pick up to default to line x?

Seriously, you guys rock. My phone guy would be charging me a fortune. I can't thank you enough.

 

[curlycord]

Wait till you get our bill!

"prime line under sets"


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curlycord

http://www.curlycord.com

 

[delfinparis]

Seriously - thanks again. YOU ROCK.