How to display DDI number of Virtual user at Reception for Inc. call 1

[tonymoo]

Hi All,

Joined since February this year and found this group very helpful, but first time posting ...

Completely new IPO 500v2 system with vm pro both running 6.1.20 software.

User list includes virtual users who have DDIs assigned and programmed in inc-call route with default destination as reception user, and after hours destination as users' voicemail. So far, this part works perfectly.

Now, we want to be able to see DDI dialed, and not the calling number at reception. How can this be achieved? Is it possible at all? Googled, searched countless forums and basically been struggling over this the whole day, all to no avail. Need urgent help pleeeeeeease...

Many thanks in advance.

Systems & Communications Engineer

 

[hairlessupportmonkey]

just tag the incoming call route with the DDI number. Look at the bottom of the options in the ICR - and you will see TAG. its a free text field.

job done.



ACSS - SME
General Geek

 

[tonymoo]

Sorry, incoming line is an ISDN PRI and I have tried manipulating incoming sub address and incoming caller ID fields to no avail.


Systems & Communications Engineer

 

[tonymoo]

Thanks HSM,

Replied before seeing your post. Out of the office now so will do that early tomorrow morning and get back to you.

Systems & Communications Engineer

 

[tonymoo]

You're the man, HSM!!! Worked like charm. Many many thanks...

TM

Systems & Communications Engineer

 

[hairlessupportmonkey]

No Probs.

ACSS - SME
General Geek

 

[amriddle01]

Cheap

http://www.ipoffice.tel

 

[hairlessupportmonkey]

very

ACSS - SME
General Geek

 

[Greybeard191]

If the system is brand new, why is it at 6.1.20? Why not take it to 7.0.5/12? You can upgrade for free within 90 days.

GB