How to dial in and change vm pro call routing

[DavIT]

Hi all,

I am struggling with setting up a "system" to allow my support personnel to change the call routing for their hunt group.

When their hunt group is in night mode, the vm pro system takes the call and transfer it to an external cell phone. What I want to do is set up a way for them to dial into the voicemail system to change the cell phone that gets called.

Previously it was suggested that I read the help article on using user defined variables, but the example is quite different from what I am trying to do so I can't see how to apply it.

Any ideas?

Thanks!

 

[TheDoz]

Use the Play Configuration menu action in V-Mail Pro. Using a selector code off main auto attendant connect it to a play configuration menu. you can change call forwarding from their.

"The lack of money is the root of all evil

 

[SuperJenks]

The Doz might be correct but he is assuming that you are forwarding the call via a user on the system. If it is forwarding through the user, he is correct. If the call is forwarded through shortcodes, than his solution will not work. There are many ways to achieve the same outcome with IPO. We would need to know more about your setup. Start by looking at the group and figure out what the Fallback destination for Night service is. From there you should be able to trace how the call gets forwarded of net.

 

[DavIT]

SuperJenks - I do believe our setup doesn't work with what TheDoz suggested. Here's how calls are routed:

- Caller calls a toll free number that routes through our PRI
- Call is routed to a hunt group
- During the evening, the hunt group is manually forced into night mode & call forward all (Voicemail is ON for the hunt group)
- Call is now taken by VM Pro. There is only one action for this, which is to transfer the call to a specific number.

So with that in mind, how would I do this? FYI - I'm not opposed to reconfiguring this again. I just set it up this way per a suggestion I got from someone else a short while ago.

Thanks!

 

[intrigrant]

If you transfer to a "phantom user" wich is set on unconditional divert to the cell phone then it is possible.
In VM Pro go to specific start point and add the "phantom user", add a startpoint for collect.
In the collect call flow add the "Play Configuration" menu.

Make a DDI number go to voicemail. If you dial the DDI number the VM asks for mailbox number and password, enter the number and password of the "phantom user" and you will be in the play configuration menu were you can change the divert number.

 

[Escorthosis]

If 10 fixed numbers would be an option to select from, you could redirect one ddi number to a a shortcode:
SC: *67
N: setmobile
T: voicemail

Then in VMPRo make a shortcode entry: setmobile
Then define a user variable and assign this variable a value from 0 to 9 using a menu and the $KEY option.

This way the variable can be set from 0 to 9.

Now on the incoming nightnumber to a testuservariable. If uservariable=1, dial fixednumber1. if uservariable=2 dial fixednumber2 etc.

These hints should get you going on using uservariables.

If you check the 'interact with the desktop' on the VMProService service properties, you can see what's going on when testing that uservariable.

Succes.

 

[SuperJenks]

DavIT, I would follow intigrants procedure as that is what I would have recommended. This will give you the easiest remote management of the forwarding. Good Luck.

 

[dbomb01]

TheDoz (Vendor) 26 Mar 07 13:49
Use the Play Configuration menu action in V-Mail Pro. Using a selector code off main auto attendant connect it to a play configuration menu. you can change call forwarding from their.
"The lack of money is the root of all evil""

How I do that. Can someone give me a lil more detail on how to do this. I need to have a user change their fowarding number over the phohne. thanks

 

[DavIT]

Thanks for the input everyone. I'm going to set this up in a test environment today (using Intrigrant's suggestion) and then set it up for production next week when I get back from vacation. The last thing I want to do is a major change to the call routing right before I leave.

Thanks again.

 

[TheDoz]

dbomb01,
Off the star selector code record a wav file saying "Enter your extension number" Then follow the
prompts.

"The lack of money is the root of all evil

 

[dbomb01]

I tried it but all I get is dead air when, FYI that if I dial *ext# from any phone it goes to their voicemail. I dont know if thats default or it was setup by the teleco techs. Is there anything I have to configure on the PLAYCONFIGURATION MENU.

I tried posting a picture but didnt work, but my setup looks pretty much like yours.

Thanks

 

[TheDoz]

Make sure in the Play configuration action
Click on the specific tab and check the
Mailbox and type in $KEY, then save and make
live. That diagram was just an example.
When the auto attendant anwers press star
that will route to a menu that says "Enter
your extension number" then you will hear
"Please enter your access code. Listen to
prompts from then on.

"The lack of money is the root of all evil

 

[TheDoz]

If you do not have a wav file recorded in the menu , just
enter your extesion number without the # sign.
Enter your password with a # sign.

"The lack of money is the root of all evil

 

[aarenot]

I would use a backdoor number to access this if you have a PRI. I do not like these types of access features via the main menu for security reasons. I do not like conference bridges off the main menu either for the same reasons.

I would suggest if you have a few open DID's choose one of those, and send it to a different module. If the person who has this duty leaves the company, change to a different DID to access.