How to determine hunt order of incoming lines

[tierconit]

Hello,

I'm trying to find out how to determine, test and possibly reconfigure the hunt order of incoming lines to our switch.

I've been up and down the loads but I'm a bit of newbie and I am probably missing some documentation.

Primarily we are encountering a situation where when the main line is called the response is sometimes dead air. The line has been checked and it has been suggested that there might be an issue with a card.

So I'm wondering...
1. how do I see what the hunt order?
2. How can I test this dead air problem?
3. Can I move the line to another TN (hope I'm using the right term) without having to make any physical changes?

Let me know if more information is required.

Thanks in advance for any help.

 

[bigindian65]

what type system & rls software?

Mato' Was'aka

 

[NortelGuy1979]

The telco should be able to tell you what order they send your calls in.

IE, if they are analog DID, then what channel order... if they are 1FB w/ hunting, then the hunt order... if they are DTI/PRI, what channel order...

I'm guessing these are analog trunks of some sort?

PS - Bigindian - what does "Mato' Was'aka" mean?

Matthew - Technical Support Engineer

 

[bigindian65]

Strong Bear

Mato' Was'aka

 

[tierconit]

oops I guess knowing the configuration would help..

Meridian Option 11.. not sure of the version..

Analog lines.

I'm not sure if this is right but the telco tells me that they are not part of hunt group - is this possible?

Thanks for the reponses.

 

[GHTROUT]

Get the phone number of one of the analog lines (prefer the main number), call the phone company, then ask them:

"What kind of trunk is this"

and then

"What happens to the next incoming call when this line is busy"

and then continue the conversation - those statements will open up a dialog that will make sense to both of you.


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[GHTROUT]

1. how do I see what the hunt order?

A. Phone company

2. How can I test this dead air problem?

A. Check each line with a butt set to see if you have dial tone at the Demarc (point of demarcation is the point that responsibility changes from the phone company to you.

3. Can I move the line to another TN (hope I'm using the right term) without having to make any physical changes?

A. No - you will need to physically move wires to change TNs

[©] GHTROUT.com [⇔] A Variety of Free Resources for Nortel Meridian/CS1000 System Administrators

 

[tierconit]

Here's something interesting I just found out (I should have made it clear that this is a situation I've inherited).

None of the 3 lines are part of a hunt from the telco point of view. But somehow when they come into the switch there appears to be a hunt going on.. So now I'm even more curious to know how a hunt appears to function on the switch.

 

[bigindian65]

have you printed them in 11 or 20? or the TNBs? Try the main number in ld 20
PRT
0
HNT
HTNO <--- ENTER THE MAIN DN HERE it should show what hunts to it or where it hunts, can't remember, try the other DNs at that promt

Mato' Was'aka

 

[bigindian65]

it will list what hunts to it, the number you put in there.

Mato' Was'aka

 

[NortelGuy1979]

But if the telco isn't doing hunting on the inbound calls, then... that trunk is busy as far as telco is concerned and telco will return busy signal.

GHTrout has the right idea and clearest description of what to ask telco, I think.

Do you know the TN's for the trunks, and also the route? Could you post the TN's and the route they belong to?
~M~

Matthew - Technical Support Engineer

 

[GHTROUT]

It certainly is possible there is no hunting. But I'll tell you, that's the easiest test there is. Just call the main number from two phones at the same time and see where the second call rings.

[&copy;] GHTROUT.com [&hArr;] A Variety of Free Resources for Nortel Meridian/CS1000 System Administrators

 

[johnpoole]

ld 21
ltm
cust 0
return

that is a list of your trunks..as well as the route number..

ld 21 prt rdb route x.. that is your rdb, look at the acod..

dial the acod, do you hear dialtone..?
ld 80 trac 0 xxxx, with x=2 your ext.. that will give you your tn and the tn of the trunk.. ld 32 disu x x, the trunk. that will drop the call.. dial the acod again, repeat untill all trunks are tested or you hit dead air...


that test all trunks outbound..

inbound.. ld 36 ldic x x, for each trunk.. days since a trunk took an incomming call..

if the port is bad, you have to either swap the card or move the trunk, software and hardware

john poole
bellsouth business
columbia,sc

 

[tierconit]

Thanks to all for your help. This is great information. I will work with your suggestions.