Hi
i need a little help,i have a buddy that has dsl and he can't get on line.
if i tell him to type in tracert verizon.net will that see his modem as a connection? basically i'm trying to talk him through his trouble over the phone,i had him try ping verizon.net and it said server is unavailable,does that mean that his computer set-up is fine and the problems is at the server? is there anything i can do to see whether it's at his end or the server
his computer was fine, he went on vacation came back and now no internet.I realy don't want do drive for an hour for a server problem,i told him to call verison but being on strike the phones lines are packed
i told him to try again tonight and if he can't get through i'll drive down tomorrow,but if you somebody can tell me the the ping does mean it's at the server then there's nothing i can do
THANKS FOR ANY HELP
i need a little help,i have a buddy that has dsl and he can't get on line.
if i tell him to type in tracert verizon.net will that see his modem as a connection? basically i'm trying to talk him through his trouble over the phone,i had him try ping verizon.net and it said server is unavailable,does that mean that his computer set-up is fine and the problems is at the server? is there anything i can do to see whether it's at his end or the server
his computer was fine, he went on vacation came back and now no internet.I realy don't want do drive for an hour for a server problem,i told him to call verison but being on strike the phones lines are packed
i told him to try again tonight and if he can't get through i'll drive down tomorrow,but if you somebody can tell me the the ping does mean it's at the server then there's nothing i can do
THANKS FOR ANY HELP