how to block an outside number calling in

[ski1535]

I'm having an issue with phone number 202-580-8200 calling in. I looked up this number and it seems lots of people have the same issue.

I contacted our carrier, and since the number is coming in on our 800 number into our call center, they can do nothing about a virtual number.

I'm running BCM 3.6 build 2.2

 

[Aerodesliza]

are you using disa? if the answer is yes, you can using the public received number make a automatic forward to the voicemail

 

[Aerodesliza]

if you are using did you can make the public received number equal to the outside number making a automatic forward to the voicemail

 

[ski1535]

I do not have DID on this extension, so they must be coming in through his extension. If I use the public received number, where else can I forward it to.

 

[cook1082]

The way an 800# works is the carrier that the 800 is coming from points it to ring on a number at your site in your case 580-8200 this sounds like a target line.
Now what is happening or not. What is the issue?

 

[cook1082]

The system can not block the number but your phone co can. Not the 800 people.

 

[curlycord]

If voice mail (AA) is answering before it gets to the Q then go to F983/11 and tell the number to disconnect.




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curlycord

http://www.curlycord.com

 

[ski1535]

The 580-8200 number is the number of the individual calling in from. This is not our number.

 

[gberger]

You could use "CLID routing" and point it to an Info node either CCR tree or mailbox.
Look in Call Pilot under "auto-attendant" then "CLID routing table".
When your AA receive a call from that number it will play a prompt(or not) then disconnect the call.
Is that number an IVR?

 

[curlycord]

Yes that pretty much what I told him to do in a short way.

ski we know its their number....does your voice mailgreetings answer the call or does it ring straigt to the Q?




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curlycord

http://www.curlycord.com

 

[ski1535]

Sorry about that, I was confussed. Not sure how the number is coming in. I would assume the AA is answering and being transfered directly to the extension, bypassing the queue.

The user will be on the phone taking a queue call and the line will ring while he's on the phone, so it must be going direct to his extension.

In the CLID setup, should I put "202-580-8200" in the calling line id box?

 

[curlycord]

Exactly how you see it come in yes.


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curlycord

http://www.curlycord.com

 

[ski1535]

I just put 2025808200 in the calling line ID box. I tried to put it in with the dashes, but it would not let me. I will see if this works.

 

[curlycord]

Do another number using your cell as a test too.




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curlycord

http://www.curlycord.com

 

[ski1535]

It worked, I got the call transfered to my extension. It was a weird call, lots of noise and echo. Middle Eastern voice, would not respond to me, then hung-up, and called right back with the same deal.

 

[ski1535]

How do I disconnect them.

 

[ski1535]

Also, how could I avoid the charges for these calls, it's eating up our long distance minutes. Could I grab the line using clid and forward it to a dead extension.

 

[curlycord]

As I and gberger stated above... log into F983, press 11, in there is all your choices, you can tell the call to go to a Tree, an info mailbox, disconnect or to a DN.
Use gbergers tip if you are using a browser.

Why would an inbound number eat up your LD minutes??
If they call you then they should get the charge....unless you mean your getting charged for each 800 call?.



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curlycord

http://www.curlycord.com

 

[ski1535]

There calling in on our 800 number

 

[ski1535]

Also, the only options in the clid setup is transfer to table, ext, mb, or ccr tree.

No disconnect option